Job role:
To proactively manage the non-clinical relationship with potential and existing clients, providing first class customer service.
Key responsibilities:
- Manage all enquiries from potential new clients, providing information on the services offered by the practice, according to practice brand standards. Ensure fast follow-up to all enquiries, with the aim of booking an appointment and achieving new clients for the practice. Send out Welcome Packs and other relevant information where required
- Effectively manage the appointment book for all dentists/hygienists ensuring that the daily production targets can be met and the booking system is followed. Manage the holiday/days worked and rescheduling systems for all producers.
- Proactively market the services of the practice, with the aim of recruiting new clients and selling appropriate additional services/products to existing clients. Including: Manage the systems for follow-up contacts and recall contacts; manage the systems for treatment plan reactivation; manage the systems for referral and testimonials; oversee general mailings, proactively manage all follow-up and monitor the responses
- Manage the reception and client lounge. To include:
Meeting and greeting all clients, providing a customer-focused and seamless patient journey according to the practice’s brand standards; welcoming new clients to the practice and introducing them to the practice; answer all phone enquiries according to the practice’s brand standards; managing the patient journey post-treatment in order to build long-term relationships with clients; provide and explain payment options where appropriate, take payment and book the next meeting; manage the referral and testimonial systems; ensure the “front of house” is maintained to a high standard and complete dailyhousekeeping tasks, according to the practice’s brand standards.
Monitor and maintain the relevant systems, in order to provide regular reports to the management team on:
o Appointment book capacity
o Daily production
o New client numbers and referral sources
o Treatment plan take-up and follow-up contact
o Patient recall response/ Other marketing event response
o The systems for the appointment book, and planning for all patients after their appointment with the dentist
Assist the fee-earners in take-up of treatment plans.
Skills & attitudes:
- Excellent communication skills (written and verbal, to include phone manner)
- Can-do attitude thriving in a fast paced clinical environment
- Dedicated to providing a first class customer service experience
- Proven sales ability: can spot opportunities, understand and communicate the benefits to the patient, handle objections and close business
- Builds trust and rapport with a wide range of people
- Good organisational skills
- Excellent follow-up ability on all tasks
- Ability to work as part of a team, and alone when required
- Good IT skills
- An ability to bring energy and enthusiasm to any situation and always act with honesty and integrity
- A “can-do” attitude, with the desire to learn new skills and take on new challenges, shows initiative
- Prepared to work according to the practice systems and brand standards
- A professional appearance
- Availability for varied working schedule depending on clinics needs
Job Type: Full-time
Pay: €16.00-€20.00 per hour
Benefits:
Experience:
- cosmetic dental/medical: 2 years (preferred)
- reception/office manager/front of house: 3 years (preferred)
Language:
Work authorisation:
Work Location: In person
