Night Porter
Location: The Heights Hotel, Killarney, Co. Kerry
Job Type: Full-Time / Part-Time
Reports to: Night Manager
About Us
The Heights Hotel, a family-run hotel with a rich 50-year history, is a renowned destination in Killarney known for its exceptional hospitality and service. As we celebrate this milestone, we are seeking a dedicated and responsible Night Porter to oversee the smooth running of hotel operations during night shifts.
Job Overview
The Night Porter will be responsible for ensuring the safety, security, and comfort of guests during the night. This role involves supervising night staff, handling guest requests, managing front desk operations, and ensuring all hotel standards are maintained overnight.
Key Responsibilities
- Oversee night operations, ensuring a seamless guest experience.
- Handle late check-ins, early check-outs, and guest requests efficiently.
- Supervise and support night porters and other night staff.
- Conduct regular security checks and ensure guest safety.
- Handle guest inquiries, complaints, and emergencies in a professional manner.
- Assist in setting up for early breakfast service or events as needed.
- Ensure compliance with health, safety, and fire regulations.
- Perform end-of-day financial reconciliations and prepare reports for management.
- Liaise with the day team to ensure a smooth handover.
Requirements
- Previous experience in a hotel night role or supervisory position preferred.
- Strong customer service and problem-solving skills.
- Ability to work independently and make decisions under pressure.
- Excellent communication and leadership skills.
- Basic IT skills and familiarity with hotel booking systems (training can be provided).
- Understanding of security procedures and health & safety regulations.
- Flexibility to work overnight shifts, including weekends and holidays.
What We Offer
- Competitive salary and night shift allowances.
- Staff meals and hotel discounts.
- Training and development opportunities.
- A supportive and dynamic work environment.
- The opportunity to be part of a historic hotel celebrating 50 years of excellence.
If you are a responsible and service-driven individual looking for a key role in hotel operations, we’d love to hear from you!
Job Type: Part-time
Benefits:
Experience:
- Night Porter: 1 year (preferred)
Work Location: In person
