Production Equipment Europe is a leading industrial distributor supplying over 90,000 products to customers nationwide. We are currently recruiting for a Customer Support/ Sales Specialist, to work at our head office in Galway to play a critical role in maintaining and providing resources to the growing number of customer clients internationally.
Responsibilities
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Develop good business relationships with new and existing customers.
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Processing customer purchase orders and enquiries.
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Manage and process customer enquiries by both phone and email.
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Identify opportunities to up and cross sell products as per customer requirements.
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Inform customers on the technical benefits of our products.
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Work and support external sales colleagues to ensure high level of customer service.
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Recognise, document and escalate customer issues or trends following appropriate communication and escalation channels where required
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Stay up to date on product knowledge and keeping up to date on product material.
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Weekly & Monthly reporting through SAP
Skills & Experience
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Experience in a similar role.
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Technical and or Production experience is a distinct advantage.
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Experience working with multinational organisations would be preferred.
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Ability to identify customer needs and maximise sales opportunities.
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Confidence to discuss the benefits and features of our products.
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Good communication, organisational and administration skills.
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Flexible and Pro-active attitude
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Ability to embrace new ideas / initiatives when they arise
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Ability & Desire to deliver first class customer service.
