The role of the Clinical Service Manager is to manage Therapists and Centre Administrators and oversee therapy and clinical issues that may arise. Reporting directly to the Regional Manager, this role ensures quality in service delivery and consistency in approach.
Promote and maintain the ethos of Pieta which is rooted in compassion and care
Monitor and support therapists in the delivery of safe, high quality therapeutic interventions
Ensuring best practices in clinical governance, up to date accreditation and insurance
Ensuring all therapists attend individual and group supervision
Oversee client assessments and risk assessments, ensuring best practice, and supporting access to the service in line with our service model and ensure that risk management strategies are implemented and reviewed as needed
People management including Therapists and Centre Administrators
Probation and performance management and individual management support meetings
Oversee staff training, inductions, rostering and record completion
Oversee file management in-line with GDPR, data protection and confidentiality
Act as a Pieta Clinical Representative in the local community as required and agreed by Regional Manager
Consult and collaborate with Regional Manager
Escalate areas of concern to Regional Manager
Implement all policies and procedures and monitor and ensure compliance by all staff
Work closely with operations department to ensure Health & Safety compliance in centres/with staff
Liaise with Regional Support Coordinator and Regional Manager for appropriate allocation of clients and waiting lists
Maintain an agreed clinical caseload if required (dependent on service needs)
Ability to fulfil obligations as per the Children First Act 2015
Work in accordance with Pieta’s Policies, Procedures and Guidelines to ensure consistent delivery of services and compliance with legislation e.g in the following areas: Health and Safety, GDPR and Child Protection
Work within an agreed budget
