Part-Time – 3 Days Per Week
We are looking for a friendly, organised and customer-focused Service Advisor to join our team.
With an award-winning sales team, dedicated financial advisors and an outstanding after sales department, we are committed to delivering an exceptional customer experience. Our team works together to maintain the highest standards of customer care, with a strong focus on ongoing staff training, professional development and continued investment in our facilities. As a growing and forward-thinking Independent dealership, we value our people and strive to provide a positive and supportive working environment.
The role will involve:
- Keeping customers updated on vehicle repairs and servicing.
- General aftersales administration and paperwork.
- Handling customer queries and ensuring a high level of customer service.
- Supporting the workshop and dealership team with day-to-day duties
- Maintain customer records and enter data into computer databases.
- Handle and resolve customer complaints regarding services and warranty.
- Acting as a senior point of contact for customers throughout the service and repair process.
- Booking vehicles in for servicing, repairs, diagnostics, and other workshop requirements.
- Liaising closely with technicians, workshop management and dealership management to ensure the smooth running of the department
- Assisting with warranty claims and liaising with our third party warranty company.
- Maintaining strong relationships with customers and encouraging repeat business and customer loyalty.
The ideal candidate will have excellent communication and organisational skills, strong attention to detail, Strong computer and administration skills, with the ability to learn and use dealership systems, A willingness to learn and undertake ongoing training and development, be confident dealing with customers and telephone enquiries, and be comfortable working in a busy dealership environment, A professional appearance and manner, representing the dealership positively at all times.
Previous motor trade or customer service experience would be an advantage, but training will be provided for the right person.
Benefits:
Language:
Work authorisation:
Work Location: In person
