We are currently looking for a talented individual with experience in reservations within the hospitality industry.
Objective of the role:
Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. Communicating in a courteous and professional manner is imperative, as you will be the main point of contact for guest’s bookings.
Key Duties and Responsibilities:
· Communicating with guests, potential guests and non-residents, on the phone ensuring their needs and wants are met to our high standards
· Identify and most importantly, follow-up reservation leads and inquiries into the hotel
· Prepare Daily Arrival reports for reception to make sure that all reservations are inputted correctly for that day’s arrivals
· Assisting to achieve the Sales Targets and Budgets for the department
· Promoting a positive working atmosphere at all times
· Communicating with fellow Reservations and Front Office colleagues on a daily basis
· Impeccable Hotel product knowledge and the ability to up sell at every available opportunity
· Maintaining 4* Hotel standards at all times
· To assist with any reasonable duties as directed by Management
Requirements:
· A minimum of 1 – 2 years’ experience in Reservations / Front Office
· Preferentially a good knowledge of opera
· Excellent spoken and written English is essential
· Due to nature of our business, flexibility is required
· Excellent customer service
· Organised, professional and motivated
· Team player
Job Type: Full-time
Benefits:
Language:
Work authorisation:
Work Location: In person
