Workshop Controller - Join a Market Leader
Location: Blanchardstown, Dublin 15
Type: Permanent | Full-Time
Ready to take control of a fast-paced, high-performing workshop?
For over 20 years, Northgate Ireland has been at the forefront of vehicle hire and fleet management, supporting businesses across Dublin, Cork, Limerick, and Galway. With a large, modern fleet of light commercial vehicles from leading manufacturers including Mercedes-Benz, Ford, Opel, Renault, Volkswagen, and Peugeot, we keep our customers moving faster and for longer.
Due to continued growth, we are expanding our Dublin team and are now looking for a Workshop Controller to drive performance, efficiency, and customer excellence.
The Role
You will support the Workshop Manager and Supervisor in the day-to-day running of the workshop, ensuring productivity targets are achieved and operations run efficiently. Working closely with the Foreman, you will maximise the performance of Technicians and subcontractors while delivering a high standard of customer service in line with Net Promoter Score targets.
Key Responsibilities
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Load and review workshop diary bookings and order service kits to maximise efficiency and meet KPIs
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Allocate, manage, and close job cards, delegating where appropriate
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Ensure all completed work is compliant, signed off, and vehicles are roadworthy
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Manage warranty processes in line with manufacturer requirements and timescales
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Work with the Foreman to allocate work based on technician skillsets
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Maintain a clean, safe, and organised workshop environment
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Manage subcontracted work to minimise downtime and control costs, including Loss of Use where applicable
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Escalate any internal or external VORs likely to exceed targets
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Communicate effectively with customers, providing updates on vehicles off the road longer than expected
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Maintain accurate, real-time job statuses across all systems
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Ensure Planned Maintenance, Compliance Events, Recalls, and Loan Days are delivered within targets
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Effectively reschedule work to accommodate changing priorities
What We’re Looking For
Essential:
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Minimum 3 years’ experience in a similar role
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Strong IT skills including MS Office, databases, and Outlook
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Full clean driving licence
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Strong attention to detail
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Professional, customer-focused approach
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Ability to perform in a busy, high-pressure environment
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Strong understanding of cost control and target delivery
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Excellent multitasking and coordination skills
Desirable:
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Mechanical qualification or strong technical knowledge
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Experience within the vehicle rental or fleet industry
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Supervisory or people management experience
What’s in it for you
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Competitive salary
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24 days holiday plus an additional day for your birthday
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Pension plan and life assurance
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Group discounted healthcare
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Employee Assistance Programme
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Share Save Scheme
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Employee discounts and company privilege days
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Long service awards
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Free parking and great location
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Family-friendly policies
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Enhanced annual leave with service
This is an opportunity to join a growing, industry-leading business where you can make a real impact within a busy and supportive team.
INDWS
