Who We Are
Moneycorp is a thriving dynamic business with an excellent reputation helping Corporate and Private Clients with their FX and International Payments requirements for over 40 years. As a globally expanding business, our footprint covers UK & Ireland, Europe, USA, Canada, Hong Kong, UAE, and Brazil!
With our extremely rare single IBAN multi-currency account, we are able to assist with a variety of different payment needs, including business payment solutions, personal payments abroad (for example buying a property), travel money, as well as the ability to offer interest on deposits. Supplementing this, we also support the global supply chain of wholesale banknotes through our Financial Institutions Group (FIG) and partnership with the US Federal Reserve Bank, to build deeper payment relationships with international banking customers.
It is through obtaining our own banking and payment licenses, the acquisition of two banking platforms and access to 16+ liquidity providers that we are able to proposition a trailblazing FinTech payment infrastructure that simplifies our customer’s diverse business needs and reduce their costs. There is no doubt that we are a major player and differentiated ourselves in a continuously evolving and competitive industry.
With 600+ employees, Moneycorp prides itself in attracting some of the world’s top talent and the people who work at Moneycorp are truly behind its continued success. As Moneycorp continues to expand into new territories, there are considerable opportunities for growth for newcomers and the learning possibilities are endless. We welcome you to be part of a team which has a passion for the business, all within a collaborative and supportive working environment that has ultimately translated to a unique exciting business. To find out more about our journey
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Role Purpose
To manage a portfolio of private clients with responsibility for client set-up, relationship management and deal execution.
Key Responsibilities
Administration:
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Managing account set ups and client follow up for the portfolio of private clients
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Ensure all original documentation received is recorded, scanned and archived
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Comply with company policies and procedures at all times
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Ensure all paperwork is maintained to Company standards. Company procedures and high standards are to be followed at all times, with particular focus upon KYC procedures
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Actively look for business improvements and escalate to management
Relationship Management:
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This front office role involves managing all client interaction's including relationship management and deal execution.
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Ensure customers are handled efficiently, within agreed SLAs and to the satisfaction of the customer
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Take personal ownership over the customer experience
Ensure all tasks are dealt with in line with team KPIs:
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Chases in OMNI
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Group emails, Private auto emails etc
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Overwatch
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Complaint handling and reporting
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Liaising with banks on payment queries
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Preparing all documents for the Legal department
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Dealing with charges and refunds and overrides
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Other requests from the business
What We're Looking For
Knowledge and Experience:
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Knowledge of and interest in financial markets and services is preferable
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Experience is not necessary but could be an advantage, preferably within sales
Skills and Competencies:
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Excellent communication and interpersonal skills
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High level of numeracy and attention to detail
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Highly motivated, energetic and ambitious
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A team player with an interest in working in an entrepreneurial environment
Language(s)
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English (essential)
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French (desirable, but not mandatory)
Please note: This is a full-time, permanent position with an in-office model from our Dublin office.
What you get in return: This role offers a competitive salary, plus a benefits package including private medical health insurance.
Interested? If the role sounds like you, we invite you to upload a copy of your CV and can do this by clicking on the Apply Now button.
Start date: ASAP
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You can also find Moneycorp on
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Twitter Americas
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Diversity and Inclusion
Moneycorp is proud to be an Equal Opportunity employer. Across our Group, Moneycorp maintains a philosophy that an inclusive company culture inspires creativity, fosters a sense of belonging, and is imperative to both personal and professional growth. With a makeup of 47 percent female employees, Moneycorp has a remarkably diverse workforce. Our commitment to inclusion and opportunity continues to evolve and improve as we listen and engage with our diverse teams.
All qualified applicants will receive consideration for employment without regard to age, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, status as an individual with a physical or mental disability status as an individual with a protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Moneycorp believes that diversity is critical to our success in helping Corporate and Private Clients with their FX and International Payments requirements across the world and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We hire on the basis of talent, merit, competence, performance, and business needs.
