What to Expect
At Tesla, our Service Leads are the front-line leaders of our Service operation. In this role, you will
be responsible for delivering an exceptional service experience to our customers, developing team
members, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees.
We hire leaders who want to run a service business and be a part of our critical mission to Building a World of Amazing Abundance. Our Service Leads consistently deliver excellent results
across all aspects of the business; customer satisfaction; people leadership; operations; and financials.
To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a
passion for true leadership and our brand.
What You'll Do-
Oversee 2 service centers within the market, having full accountability for your market area
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Select, coach and develop your team through role modelling, inspiring and actively involving yourself in their growth, with the ability to guide new and seasoned people leaders
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Exceed customer expectations of what a service experience should be, exuding energy and enthusiasm for excellence
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Actively monitor customer service trends to make necessary improvements and assist the team in continuously elevating the overall service experience.
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Be solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity.
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Understand and own every aspect of your area service centers’ performance, driving continuous improvements to facilitate exceptional team output and customer service
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Champion safety, efficiency, quality, and overall excellence in all your actions and decisions
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Develop deep knowledge of all Tesla products, as well as Service systems, processes, and procedures, challenging your locations to develop and delivery on expectations
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Partner with fellow area leaders, parallel team leadership and HQ organization to continually innovate, share resources and driving strategic change and growth
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Understand our business, know the numbers and lead the daily Service operations to achieve specific goals set for the business
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Experience of working exceptional people leader, with a strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed.
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Performs well in an agile, within the automotive industry is preferable.
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Proven background in a fast-paced environment where things can change very quickly.
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Proven experience of working within a business at both strategic and operational levels.
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Ability to adapt to changing/fluctuating targets and business needs.
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Proven ability to build strong relationships with other business areas, stakeholder management.
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Strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed.
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Perform, think and lead well under pressure, with a calm and considered approach and exceptional communication skills.
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Digitally savvy – ability to adopt and adapt quickly to new technology and systems as well as proficient in MS Office tools.
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Able to communicate, read, and write effectively in the English language,
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Must have and continue to maintain a valid driving license and safe driving record
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
