Job Purpose
To provide an efficient, accurate and customer-focused workplace support service across mail, courier, stationery, records management and reprographics. The role is responsible for delivering high-quality service to clients and colleagues, ensuring service standards and deadlines are met, and contributing to a professional and responsive customer experience at all times.
Duties and Responsibilities
- Provide a responsive, professional and customer-focused service that builds confidence and delivers a positive client experience.
- Communicate clearly and courteously with clients and colleagues, managing queries, requests and issues promptly and effectively.
- Handle customer concerns calmly and professionally, escalating where necessary to ensure timely resolution.
- Deliver day-to-day corporate mailroom services, including incoming and outgoing mail, courier activity and internal distribution, to agreed service levels.
- Receive inbound couriers and arrange outbound courier bookings accurately and efficiently.
- Prepare mail and documents for digital scanning and process hard copy items into electronic format where required.
- Carry out quality checks to ensure mail, scanned documents and records are accurate, complete and handled in line with procedures.
- Meet service standards, deadlines and team objectives while working collaboratively to support the wider operation.
Candidate Skills
- Proficient in Microsoft Office applications, including Word, PowerPoint, Excel, Teams and Outlook.
- Strong team player with the ability to collaborate effectively and support colleagues.
- Able to work accurately under pressure, manage competing priorities and meet tight deadlines while remaining calm and professional.
- Confident communicator with the ability to engage effectively in both written and verbal formats with a wide range of audiences.
- Good attention to detail and a commitment to accuracy and quality.
- Knowledge of UK and international mailing arrangements is desirable.
N.B. Some roles within SPS may involve manual handling tasks. While not all positions require this, where such duties are necessary, they will be undertaken in line with an individual’s physical capabilities. If you have a disability or health condition that may affect your ability to perform manual handling tasks, we encourage you to let us know at the interview stage. This will enable us to explore and, where appropriate, implement reasonable adjustments to support you in the role. SPS is committed to providing equal opportunities in all aspects of employment. We welcome applications from individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation in line with the Equality Act 2010. Our commitment to inclusion applies throughout the employment journey, including recruitment, selection, training, progression and pay.
Pay: €30,030.00-€32,000.00 per year
Benefits:
- Bike to work scheme
- Company pension
- Employee assistance program
- Sick pay
- Wellness program
Work Location: In person
