Kingspan Light + Air is a global leader in daylighting, natural ventilation, smoke management and sustainable building solutions. As part of the Kingspan Group, we are committed to delivering innovative products that improve building performance, occupant wellbeing and fire safety while supporting a more sustainable built environment.
We are seeking a motivated and detail-oriented Customer Service Administrator to join our team in Kingscourt. As a key member of our Customer Service function, you will manage customer orders from receipt through to delivery, ensuring a high standard of service and customer satisfaction. You will work closely with customers and internal teams to coordinate production requirements, delivery schedules and order management activities.
If you enjoy problem-solving, building strong customer relationships and working in a fast-paced environment, we'd love to hear from you.
-
Full Knowledge of COE Products to help meet the individual needs of customers.
-
Process orders on LN/INFOR computer system.
-
Input Customers detailed order requirements onto INFOR computer system in time to meet particular production and delivery schedules.
-
Liaise with customers on a daily basis to manage their orders and expedite requests.
-
Ensure the departmental KPI's are targeted, measured and reviewed regularly.
-
Ensure timely release of orders to Planning and Production.
-
Manage bulk order, ensuring accuracy of quantities and delivery dates.
-
Liaise with other key departments to achieve the best outcome for the customer without negatively impacting production capacity and efficiencies.
-
Raise complaints on the INFOR system and work with the Customer Quality Team to reach resolutions for the customer.
-
Ensure all orders are entered accurately and on time.
-
Communicate with other manufacturing plants to ensure that customer orders are prioritised as per requirements.
-
Liaise with internal departments and divisional production facilities.
-
Perform any administrative tasks as and when required.
-
Liaise with internal departments to ensure production will meet delivery schedules
-
Run/use daily reports to identify requested delivery dates
-
Create outbounds on INFOR systems to generate notification of delivery to transport department.
We're looking for someone who has:
-
Excellent organisational and communication skills.
-
Strong attention to detail and accuracy.
-
Good numerical ability.
-
The ability to manage multiple priorities and tight deadlines.
-
A proactive and customer-focused approach.
-
Strong problem-solving skills.
-
The ability to work effectively both independently and within a team.
-
Previous experience in customer service, administration, logistics or manufacturing.
-
Experience using ERP systems such as LN/Infor.
-
Strong IT skills including Microsoft Office applications.
25 Days Annual Leave plus Bank Holidays
6.5% Employer Pension Match (following qualifying period)
Professional Development Opportunities
Supportive Team Environment
Access to career development programs and internal job opportunities in 80+ countries
Kingspan Light + Air is an Equal Opportunities Employer.
We are committed to creating an inclusive workplace where diversity is valued and everyone is treated fairly and with respect. We welcome applications from all suitably qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.
