Job Title: Food and Beverage Assistant - Part time - Mornings and Evenings
Responsible to: Food and Beverage Manager
Main Purpose of Job: To ensure that all guests are welcomed and acknowledged when they arrive to the bar & restaurant and are served efficiently, courteously and to the set standard of the department.
Bar and Restaurant Operations
- Welcoming and acknowledging all customers to the bar and restaurant
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Providing excellent customer service at all times
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Taking food and beverage orders from guest
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Serving food and beverages to guests
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Clearing and resetting tables
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Ensuring bar and restaurant presentation standards are consistently achieved
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Following all cash handling procedures
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Using Micros to ensure that guests are billed correctly and to take payments
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Polishing cutlery
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Carrying out all cleaning tasks as outlined by your supervisor / manager
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Routine cleaning of designated areas such as changing rooms and staff canteens as required
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Communicating relevant information with colleagues and other departments in a professional manner
Customer Service
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To provide an efficient and friendly service to guests at all times
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To follow the Mespil Hotel key standards at all times
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To provide a warm and friendly telephone service to guests
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Handling guest complaints in a professional manner and to a 4 star standardTo maintain a positive, friendly attitude with both hotel guests and your colleagues
Health and Safety
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To abide by the hotels health, safety and environmental procedures.
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To report any health, safety or environmental hazards within the hotel
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To report any accidents, incidents and near misses that arise while on duty
Presentation and Grooming
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Wearing the correct uniform and name badge at all times while on duty
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Ensuring a high standard of personal hygiene and grooming at all times
Other Duties
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Attending any relevant training courses as required
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Option of serving on hotel committees when required
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Carrying out any other duties as directed by the Management
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Assisting when necessary in other departments.
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As part of our commitment to sustainability, this role will contribute to The Mespil Hotel's efforts to reduce environmental impact through reducing waste, improving energy efficiency & reducing water consumption
