Support Engineer – ICS (Infrastructure & Cloud Services)
Location: Enniscorthy, Co. Wexford (Office-based)
Employment Type: Full-time, Permanent
Working Hours: Monday to Friday, 09:00–17:30 (standard business hours; flexibility may be required for customer support and site visits)
Start Date: 24/07/2026
About the Role
We are seeking an experienced Support Engineer – ICS (Infrastructure & Cloud Services) to join our Support Centre team in Enniscorthy, Co. Wexford.
This is an exciting opportunity for an experienced infrastructure professional to work on a wide range of technology projects while supporting the delivery, maintenance, and optimisation of enterprise server, storage, and cloud environments.
The successful candidate will provide first-line technical support, advanced troubleshooting, infrastructure management, and cloud services support to customers in a fast-paced, service-driven environment. You will work as part of an experienced technical team responsible for maintaining secure, reliable, and scalable IT solutions.
Key Responsibilities
Technical Support & Service Delivery
- Provide initial contact support to customers, including technical diagnosis, troubleshooting, and incident resolution.
- Manage and resolve infrastructure-related issues while meeting service level agreements (SLAs) and key performance indicators (KPIs).
- Deliver excellent customer service through professional communication and effective problem-solving.
- Work collaboratively with internal technical teams and customers to maintain high-quality service delivery.
Server Infrastructure Management
- Design, deploy, configure, and maintain physical and virtual server environments.
- Support business-critical applications and enterprise infrastructure platforms.
- Install, configure, and maintain Windows Server and Linux operating systems.
- Manage server virtualisation technologies including VMware vSphere and Microsoft Hyper-V.
- Monitor server performance, conduct capacity planning, perform optimisation, and support infrastructure upgrades.
Storage Area Network (SAN) Management
- Design, deploy, and maintain SAN infrastructure to meet performance, availability, and storage requirements.
- Configure and manage storage arrays, SAN switches, and storage protocols including:
- iSCSI
- Fibre Channel
- Implement and support storage technologies including replication, snapshots, and tiered storage.
- Monitor SAN performance and troubleshoot storage-related incidents to ensure reliability and data availability.
Microsoft Azure Cloud Services
- Configure, maintain, and optimise Microsoft Azure cloud environments.
- Deploy and manage Azure services including:
- Azure Virtual Machines
- Azure Blob Storage
- Azure Virtual Networks
- Azure Active Directory / Microsoft Entra ID
- Implement cloud security controls, compliance measures, and best practices.
- Design and support disaster recovery and backup solutions using:
- Azure Site Recovery
- Azure Backup
Automation & Infrastructure as Code
- Develop automation scripts to improve operational efficiency and reduce manual processes.
- Use scripting technologies including:
- PowerShell
- Python
- Bash
- Support Infrastructure as Code (IaC) practices using tools such as:
- Terraform
- Ansible
- PowerShell DSC
Collaboration & Technical Leadership
- Work closely with network engineers, security specialists, and application teams to deliver resilient infrastructure solutions.
- Provide technical guidance and knowledge sharing to junior team members.
- Contribute to continuous improvement initiatives within the support and infrastructure teams.
Required Skills & Experience
- Degree in Computer Science, Information Technology, or a related discipline preferred.
- Minimum 3 years’ experience in server infrastructure, storage engineering, and cloud support roles.
- Strong experience supporting:
- Windows Server environments
- Linux operating systems
- Enterprise server infrastructure
- Virtualisation platforms
- Proven experience with SAN technologies, including:
- Storage arrays
- SAN switches
- iSCSI
- Fibre Channel
- Hands-on experience with Microsoft Azure cloud services, including:
- Azure Virtual Machines
- Azure Storage
- Azure Networking
- Azure Active Directory / Entra ID
- Experience with automation and scripting using PowerShell, Python, or Bash.
- Knowledge of Infrastructure as Code tools such as Terraform or Ansible.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and customer-facing abilities.
Why Join This Team?
This role provides the opportunity to work with modern enterprise technologies, develop expertise across infrastructure and cloud platforms, and contribute to the delivery of secure, reliable IT services for customers.
What’s in It for You
- Competitive salary and company pension scheme.
- Free financial advice service.
- Life assurance and comprehensive wellness programme.
- Sponsored training and ongoing professional development.
- Regular team-building events and company initiatives.
- Flexible lifestyle days and 3 paid volunteer days per year.
Pay: €33,032.54-€40,000.00 per year
Benefits:
- Bike to work scheme
- Company pension
- On-site parking
Work Location: In person
