We are seeking a Global Head of Pre-Sales to lead technical pre-sales engagements across the globe in this senior customer-facing role embedded with our customer in the Information Technology sector. You will serve as a strategic leader collaborating with the customer's prospects, teams, and internal stakeholders to shape opportunities and drive successful deal progression, merging sales expertise, technical strategy, licensing knowledge, and service delivery. This role combines mentorship, strategic planning, and hands-on customer engagement to ensure the customer's pre-sales function operates at peak effectiveness and delivers against business objectives.
Please note: this role operates on a hybrid model, with 3 days per week in our customer's Dublin office.
Required Experience:
- Strong knowledge of IBM, SAP, VMware, and HCL software products, including licensing models
- Minimum 10+ years in a senior technical pre-sales or customer-facing role
- Proven experience collaborating with executive-level and cross-functional stakeholders
- Exceptional planning, organisational, problem-solving, and prioritisation skills
- Excellent communication, presentation, negotiation, and influencing skills
- Ability to function effectively under pressure and navigate complex challenges with sound judgment
Key responsibilities & duties include:
- Lead and mentor the pre-sales team, ensuring they are equipped to effectively support sales efforts and deliver on business objectives
- Craft a robust pre-sales strategy that aligns with business vision, objectives, and revenue targets, focusing on enhancing operational structure
- Establish a strong engagement model that allows pre-sales to actively participate in high-value deals, collaborating closely with the customer's sales and other departments
- Foster a cohesive environment among regional teams to ensure consistent messaging and alignment on goals
- Set clear metrics to evaluate the success of pre-sales initiatives and make data-driven adjustments as needed
- Lead global technical pre-sales activities, ensuring each deal is well-qualified and positioned for success, using a consultative approach to understand the customer's environment, support needs, and potential barriers to adoption
- Coordinate customer-facing technical engagements, including discovery calls, presentations, and workshops with the customer's stakeholders and executive sponsors
- Collaborate with internal teams including licensing, technical subject matter experts, legal, and support to efficiently address inquiries and move opportunities forward
- Deliver compelling presentations that clearly communicate technical credibility and value proposition to the customer's decision-makers
- Identify risks and blockers early, develop mitigation plans, and support the sales team in progressing opportunities to closure
- Capture market intelligence, customer feedback, and product insights to strengthen sales conversations and inform future service development
Desirable Experience:
- University degree or equivalent experience
- Formal management, consulting, or technical training
- Professional sales training
