Metadata Executive
Inflight Dublin is a world leader in the provision of Inflight Entertainment (IFE) content and digital solutions to 40+ clients worldwide, including both large and small airlines. The company’s vision is to be the global benchmark in passenger engagement and service enhancement, through delivering unmatched innovation and value. The company has two main business areas: Media Content and an on-board Wireless Technology platform, branded ‘Everhub’.
Beyond our industry-leading innovations, we are equally committed to creating a positive and engaging workplace where our team can thrive. Our office is conveniently located, and we offer a competitive benefits package, including an additional day of leave for your birthday. Our vibrant workplace culture features regular social events designed to create an enjoyable and engaging team environment.
The Role
Inflight Dublin is seeking a detail-oriented and proactive Metadata Executive to join our growing team. This role plays a key part in ensuring that inflight entertainment content and information are accurately managed and delivered to airline clients worldwide.
Working across multiple airline accounts, you will be responsible for maintaining metadata, coordinating content updates, supporting quality assurance processes, and ensuring deliverables are completed accurately and within agreed deadlines. You will collaborate closely with internal teams, system manufacturers, and clients to ensure the highest standards of service and customer satisfaction.
This is an excellent opportunity for someone who enjoys working with data, solving problems, improving processes, and taking ownership of their work within a fast-paced and dynamic environment.
Please note, this role is a fixed-term contract.
Responsibilities:
Reporting to the Metadata Team Lead, the Candidate will have the following responsibilities:
Manage large volumes of media-related data
Enter and manage data across internal systems and external system manufacturers’ platforms
Take ownership of assigned airline accounts, acting as the subject matter expert for metadata and content updates while collaborating with internal teams, clients, and external system manufacturers
Oversee key updates for essential airline content such as announcements, ads, and safety slates
Create and maintain essential documentation, including error reports, quality assurance checklists, and comprehensive airline handbooks
Timely, polite and accurate internal and external communications
Regularly assess workload and prioritize tasks based on business requirements and guidance from senior team members
Ensure all assigned deliverables are completed on time
Identify opportunities to improve productivity, quality, and efficiency, and contribute to the enhancement of metadata processes and workflows
Support onboarding and training of new team members as required
Maintain high standards of accuracy, quality and delivery according to key performance indicators (KPIs)
The Candidate
The key attributes and skills that we are looking for in candidates are:
Third-level qualification or equivalent relevant experience
Excellent communication skills
Proficiency in Microsoft tools, mainly Excel
Ability to work effectively as part of a team
Strong administration and organisation skills
Eye for detail to ensure high accuracy
Strong focus on customer satisfaction
Ability to work well under pressure
Ability to work on your own initiative
Willingness to learn new processes and tasks
Candidates must have the legal right to live and work in Ireland, as visa sponsorship is not available.
