Hayfield Manor is an award-winning five-star hotel in Cork City, recognised as a preferred hotel by the Forbes Travel Guide. This year marks a special milestone as we celebrate our 30th anniversary.
At Hayfield Manor, we are committed to turning caring into our craft, creating an environment where luxury feels like home for every guest. Our commitment to FINER hospitality is guided by our core values: a strong sense of Family, a culture of Inspiration and growth, a commitment to Nurture our people and community, a focus on Excellence in every detail, and genuine Respect for all.
We are proud to be part of the Scally Hotel Collection, a group of independent luxury hotels owned and managed by the Scally family for three generations. Rooted in heritage and defined by modern luxury, the collection is united by a shared commitment to exceptional service made possible by the passion and care of our people.
The Role
We are seeking a Guest Relations Executive to support the day-to-day operations of the Reception department.
You will ensure guests receive a professional, efficient, personalised, and seamless experience throughout every stage of the guest journey.
Key Responsibilities
Arrival and Departure Service
- Carry out arrival and departure duties in accordance with hotel procedures and service standards
- Manage guest check-in and check-out procedures efficiently and accurately
- Maintain accurate guest profiles, billing records, and reservation details within the PMS system
- Process payments, cash handling, and cashiering procedures accurately and responsibly
- Maintain effective shift handovers and ensure operational information is communicated clearly across departments
- Support reservations and pre-arrival administration as required
- Maintain strong knowledge of hotel facilities, services, room categories, promotions, and local attractions
- Manage guest enquiries, requests, preferences, special occasions, and VIP requirements professionally, ensuring all information is accurately recorded and communicated.
Guest Service
- Deliver professional, personalised, and anticipatory service throughout the guest journey
- Build positive relationships with guests through courteous, genuine, and engaging interaction
- Support the coordination of guest preferences, amenities, celebrations, and personalised touches
- Proactively engage with guests to support guest satisfaction and service recovery where required
- Assist in resolving guest complaints and service issues promptly, professionally, and discreetly
- Support the consistent delivery of FINER service standards across all guest interactions
Communication & Coordination
- Operate the hotel switchboard in a professional and efficient manner
- Handle internal and external calls courteously, accurately, and in line with telephone standards
- Ensure guest messages, requests, and communications are accurately recorded and followed through to completion
- Respond to guest emails and written correspondence in a professional and timely manner
- Maintain accurate and effective communication with all departments to support seamless service delivery.
Standards & Expectations
- Maintain a professional, calm, and guest-focused approach, delivering polished service even during busy operational periods and service recovery situations.
- Demonstrate strong attention to detail, organisational ability, and operational awareness
- Build effective working relationships across all hotel departments
- Maintain exceptional grooming, presentation, and professional posture standards
- Follow all hotel procedures, service standards, and health & safety requirements
- Consistently uphold Hayfield Manor FINER standards
Benefits
- Training & Development programmes
- Meals provided while on duty
- Free car parking
- Uniforms provided
- Bike to work scheme
- Discounted staff accommodation
- Discounted gym membership
- Employee discount on accommodation, dining, and spa
- Employee engagement initiatives such as weekly and monthly rewards for exceptional service and social events
- Social activities (staff summer & winter events)
- Employee assistance programme (EAP)
- Discounted use of hotel facilities
If this sounds like you, apply today!
Job Types: Full-time, Permanent
Pay: €14.50-€15.50 per hour
Language:
- Fluent English (required)
Work Location: In person
