We are a fast-growing electrical and solar company dedicated to delivering sustainable energy solutions to our clients. Our team is passionate about renewable energy and committed to providing first-class customer service at every stage of the customer journey.
As we continue to expand, we are seeking a professional and enthusiastic Admin/Customer Support to join our team and support our ongoing success.
- Act as a key administrative point of contact for customers throughout the solar process.
- Handle incoming customer enquiries and provide clear, professional information by telephone and email.
- Maintain accurate customer and project information and ensure updates are recorded on the relevant systems.
- Upload all required homeowner documentation to the SEAI portal accurately and within required timeframes.
- Liaise with internal teams to identify and resolve missing or incomplete information.
- Assist with appointment scheduling and customer communications where required.
- Keep customers informed of relevant updates, outstanding requirements and next steps.
- Support customers with general queries relating to the solar installation process and available grant requirements, escalating technical or complex queries where appropriate.
- Assist with the preparation and administration of NC6 documentation and ensure relevant records are maintained.
- Ensure information is accurately recorded and passed to the appropriate team to support the smooth progression of each project.
Previous experience with SEAI, solar administration, BER or the renewable energy sector would be an advantage but is not essential, as training can be provided.
Key Performance Expectations
- Customers receive a professional, helpful and timely service.
- Customer and job information is maintained accurately and consistently.
- Required documentation is obtained and processed within agreed timescales.
- SEAI applications are submitted accurately and within relevant deadlines.
- Outstanding information and actions are followed up proactively.
- The Solar Operations team receives effective administrative and customer service support.
Reporting Line
Reports directly to the Solar Supervisor.
Systems & Tools
- Zoho CRM
- SEAI Portal
- Microsoft Office / relevant company systems
- Telephone and email systems
Job Type: Full-time
Pay: €30,000.00 per year
Benefits:
- Bike to work scheme
- Company pension
- Employee assistance program
- On-site parking
Experience:
- Customer service: 1 year (required)
Work authorisation:
Work Location: In person
