The Tower Hotel & Leisure Centre, Waterford is currently recruiting for an experienced Reservations Manager to join our team.
This is a fantastic opportunity for an ambitious reservation professional to progress their career within Neville Hotels, a growing Irish hotel group with a collection of exceptional 4 and 5-star properties.
The Role:
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The successful candidate will oversee the day-to-day operation of the Reservations Department, ensuring all enquiries, bookings, groups and guest interactions are managed in a professional and efficient manner.
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Working closely with the hotel management team and Group Revenue Manager, the Reservations Manager will play a key role in maximising revenue opportunities, driving conversion, developing the reservations team and ensuring exceptional guest service standards.
Key Duties & Responsibilities:
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Manage and supervise all aspects of the Reservations Department.
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Lead, support and develop the reservations team through ongoing coaching and training.
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Answer and oversee incoming calls and emails from guests, corporate clients, tour operators, and travel agents, ensuring all are handled promptly and professionally.
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Ensure all reservations are accepted, recorded and confirmed accurately in accordance with company procedures.
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Maintain excellent standards of telephone and email communication in line with Neville Hotels brand standards and SOPs.
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Manage group enquiries, rooming lists and contracts while ensuring company policies and cancellation procedures are followed.
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Work closely with the Group Revenue Manager to maximise revenue opportunities, occupancy and rate performance.
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Monitor competitor activity, market trends, pricing, seasonality and business mix, sharing insights with the leadership team.
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Ensure accurate and complete entries within the Hotsoft property management system.
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Identify opportunities to upsell hotel facilities and maximise guest spend.
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Build strong relationships with the Front Office, Sales, Revenue and Operations teams.
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Convert enquiries into confirmed business and communicate potential sales opportunities.
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Resolve guest queries and complaints in a professional manner, ensuring guest satisfaction at all times.
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Complete additional duties as required to meet the needs of the business.
Experience/Qualifications:
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Previous reservations experience within a 4-star or 5-star hotel environment.
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Previous supervisory or management experience is desirable.
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A positive, friendly, can-do attitude.
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Fluent English, both written and spoken.
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Excellent customer care and communication skills.
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Strong organisational skills with excellent attention to detail.
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Ability to prioritise and manage a busy workload.
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Experience using Hotsoft Property Management System is desirable.
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Knowledge of third-party websites, online travel agents and distribution channels is desirable.
In Return We Offer Excellent Employee Benefits Including:
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Management sick pay scheme. T&C's apply.
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Health Insurance contribution of €500 per annum.
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€300 per annum upskilling allowance via linked-in learning.
- Management Suit contribution of €300 per person. T&C's apply.
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One Complimentary Individual or Family Stay in any NH property for 2 Nights B/B per annum.
- Hotel B&B Discounts across the group.
- 20% Discount on Bar & Restaurant Food in a sister property.
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On-site Gym & One free Fitness Assessment.
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Promotion of bike to work scheme and other commuting to work incentives.
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Meals during shifts and free onsite tea/coffee.
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Opportunities for Career Progression.
- Employee Recognition
- Employee Referral Bonus (€140-€300)
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Education & Training Assistance
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Onsite Carpark
Important Information:
All applicants must be eligible to live and work in Ireland full time. You will be asked to provide documented evidence of eligibility.
