We are seeking a Reservations Executive & Host who shares our ambition to create something truly exceptional at Glovers Alley.
This is a pivotal front-of-house role within a Michelin-level dining environment, responsible for shaping the guest journey from the very first interaction through to departure. You will lead the reservations function while acting as a highly visible host during service.
This role requires a naturally inquisitive individual who takes the time to truly understand our guests by anticipating preferences, recognising return guests and delivering memorable moments that exceed expectations. A strong commercial mindset, meticulous attention to detail and a passion for hospitality are essential.
About The Role
Key Responsibilities
Reservations & Guest Experience:
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Manage all reservations across booking platforms, phone, email, etc.
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Conduct detailed guest profiling - capturing dining preferences, occasions and dining history to provide a tailored experience.
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Proactively engage with guests in advance of their visit to personalise bookings, enhance occasions and identify opportunities to elevate their experience.
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Manage waitlists, amendments and cancellations effectively, optimising table allocation and maximising covers.
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Handle VIPs, repeat guests, dietary requirements, celebrations and special occasions with care, discretion and attention to detail.
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Identify and action opportunities to enhance revenue through thoughtful upselling, including menu experiences, wine pairings and special offerings.
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Communicate effectively with management regarding guest feedback, trends, and service opportunities.
Hosting & Service Presence:
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Act as a warm, professional and visible host during service - setting the tone for the guest experience on arrival
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Welcome, engage and seat guests in a manner that feels warm, polished and intuitive.
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Work closely with the Restaurant General Manager and front-of-house team to manage the flow of service, ensuring optimal pacing and experience.
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Build genuine relationships with guests, recognising returning visitors and enhancing loyalty
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Handle guest queries or concerns with confidence, empathy and discretion.
Front-of-House Coordination:
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Collaborate closely with the front of house and kitchen teams to ensure seamless communication and execution of service.
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Anticipate peak trading periods and adjust seating plans to balance guest experience with operational efficiency.
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Support the front of house team in delivering consistent, high-quality service standards.
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Contribute to creating a calm, controlled and professional environment during busy service periods
Systems & Administration:
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Oversee and optimise reservation systems (i.e. OpenTable).
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Maintain detailed guest notes and CRM data to support a personalised guest experience.
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Produce weekly and monthly reservation reports including covers, trends, no-shows and guest feedback.
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Manage reservation policies, deposits, confirmations and cancellation procedures.
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Contribute to continuous improvement of reservations processes and guest communication.
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Demonstrate strong commercial awareness, balancing guest experience with revenue optimisation.
The Ideal person has:
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Previous experience in a fine dining or Michelin-starred restaurant.
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A natural host with a warm, engaging and polished presence.
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Highly inquisitive with a genuine interest in understanding guests and crafting personalised experiences.
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Strong knowledge of reservations systems and guest management tools.
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Excellent interpersonal and communication skills.
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Highly organised with exceptional attention to detail.
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Passionate about food, wine and exceptional service.
Required Criteria
Skills Needed
Hospitality, Exceptional Customer Service Skills, Reservation skills
About The Company
The Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.
Company Culture
At the Fitzwilliam Hospitality Group, our culture is built on excellence, warmth, and genuine hospitality. We pride ourselves on creating a welcoming environment for both guests and employees, where individuality is celebrated and service is delivered with personality and care. Teamwork, respect, and continuous improvement are at the heart of everything we do. We believe in nurturing talent, encouraging innovation and empowering our people to grow within a supportive and inclusive workplace. Our team shares a passion for delivering exceptional experiences and upholding the high standards that define the Fitzwilliam brand.
Company Benefits
At the Fitzwilliam Hospitality Group, we offer a competitive and rewarding benefits package designed to support our team both personally and professionally. Benefits include discounted stays & dining experiences across the group, meals while on duty, uniform provision and access to wellness initiatives. We also provide opportunities for career development through ongoing training and internal progression. Our team enjoys a positive work-life balance, recognition for achievements, and a supportive, inclusive environment where contributions are truly valued.
Vacation, Paid time off, Flexible schedule, Employee development programs, Tuition reimbursement, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Staff celebration events, Company employee App
Salary
Not disclosed
