Leevin Group is in short and long-term student accommodation services. The company was founded in 2018 in Dublin with the aim of providing students with reliable and value-for-money accommodation services. Our mission is to deliver to all our customers a satisfying and unique experience while staying in Ireland.
Take a look down below to know more about our new position at Leevin Group.
We are looking for a hands-on and experienced Coordinator of Infrastructure to oversee our day-to-day IT infrastructure and support operations.
This role will coordinate the IT ticket workflow, support the team in resolving technical issues and ensure the stability, security and continuous improvement of the company’s systems, networks and technology resources. The successful candidate will combine strong technical expertise with organisation, leadership and problem-solving skills.
Key Responsibilities
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Coordinate the daily IT ticket workflow, reviewing priorities and assigning or reallocating tickets to ensure timely resolution.
- Provide hands-on support with complex technical issues and troubleshooting.
- Lead weekly IT team meetings, share updates, identify priorities and coordinate handovers.
- Manage employee offboarding activities, including account deactivation, data backup and secure data removal.
- Oversee requests related to internal systems, including Doormate and WTConnector.
- Act as the first point of contact for department leaders proposing new tools, systems or technology-related changes.
- Evaluate requests and direct projects or activities to the appropriate team member.
- Maintain the stability and performance of the company’s IT infrastructure, networks, cloud services and systems.
- Support the administration of business systems, integrations, SaaS platforms and user access.
- Monitor software licences, subscriptions and technology-related costs.
- Coordinate IT equipment, asset management and purchasing requirements.
- Support cybersecurity controls, data protection and access management practices.
- Maintain and improve disaster recovery, backup and business continuity procedures.
- Identify opportunities to improve, automate or standardise IT processes.
- Maintain accurate technical documentation, procedures and asset records.
- Prepare updates and reports for senior management on IT operations, risks, projects and priorities.
- Collaborate with different departments to ensure technology solutions support operational and business needs.
Requirements
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Relevant professional experience in IT infrastructure, IT operations, systems administration or a similar role.
- Strong knowledge of IT infrastructure, networks, cloud services and cybersecurity.
- Experience providing technical support and managing or coordinating IT tickets.
- Knowledge of user account administration, access management, backups and employee offboarding processes.
- Experience with SaaS platforms, business systems and system integrations.
- Strong troubleshooting, analytical and decision-making skills.
- Ability to organise priorities and coordinate multiple technical demands.
- Strong communication skills and the ability to work effectively with technical and non-technical stakeholders.
- Proactive, hands-on and solution-oriented approach.
- Good organisational skills and attention to detail.
- Professional proficiency in English.
Desirable
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Previous experience coordinating or supporting an IT team.
- Experience managing technology assets, software licences and IT suppliers.
- Knowledge of disaster recovery and business continuity practices.
- Experience with process automation and digital transformation projects.
- Relevant IT certifications or qualifications.
What We Offer
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A key role supporting the company’s technology operations and digital transformation.
- The opportunity to work across different departments and business areas.
- A collaborative and international work environment.
- Opportunities for professional development and increased responsibility.
Benefits
- Gewardz – after 6 months
- Wellhub – after 1 year
- Leevin Milestones – recognition for length of service starting from 2 years
- Up to 30% discount on Leevin short-term accommodations
- GP discount
- Discount on English courses
- Discounts at partner restaurants and pubs
- Discounts on health and wellness services with Leevin Group partners
If you have strong technical expertise, enjoy solving problems and are ready to coordinate infrastructure operations in a growing organisation, we would like to hear from you.
