Background
Atkins is a multi-branch farm machinery, garden machinery and gardenshop business. With a diverse product range and customer base we like to have a personable operator (rather than a recorded call routing menu) handle inbound calls. Our telephone reception and accounts team are based at our main location on the Carrigrohane Road on the western outskirts of Cork City. The receptionist role is structured as a job share arrangement and one of the incumbents of this role will retire at the end of August.
Job Purpose
As the first point of contact for many people with the company provide an efficient and pleasant service when answering the phone and fielding enquiries.
Key Responsibilities
- Resource the switchboard, answering calls and directing these to the appropriate person;
- Monitor the [email protected] email account and direct mails to the appropriate person or respond on behalf of the company;
- Assist others in the office in general duties such as new customer record creation, finance company invoicing, etc.
Experience Required
- Minimum 2 years experience of a similar receptionist role OR any customer service role demonstrating an ability to satisfy customers, multitask, work well with colleagues and cope with pressure;
- Familiarity with Microsoft Office required.
Skills & Traits Required
- A courteous and helpful manner;
- Fluent English with clear pronunciation and an ability to understand local accents;
- An ability to remain calm under pressure and when the messenger is being shot at!
Job Dimensions
Reports To : Finance Manager
Job location : Carrigrohane Road, T12 TX84
Structure : Permanent and Part time (24 hr.s/wk. – Mon., Tues. & Wed. 9:00 – 17:30)
WFH? : Onsite attendance required for this role
Remuneration : €16 - €17/hr.
Pension : Attractive scheme (company matching employee contributions 2:1)
Environment : Own desk in open plan accounts office accommodating 7 people
Pay: €16.00-€17.00 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: In person
