Kevin O'Leary Clonmel run busy Opel, Renault & Dacia aftersales departments. We are looking for a dynamic , customer service orientated individual to join our team.
Job Title : Senior Aftersales Advisor
The Role:
- Book and schedule customer bookings via phone, online, and in person.
- Meet and greet customers in a friendly, efficient manner.
- Ensure all customer service details and requirements are accurately captured including adherence to GDPR guidelines.
- Check for outstanding campaigns on all vehicles at time of booking.
- Liase with customers and keep them informed on progress while work is being carried out.
- Price & accurately record electronic vehicle health checks and ensure customers videos are of required quality and are forwarded to the customer. Ensure all additional work is pre-authorised.
- Constant communication with workshop controller, parts advisor & service manager to ensure smooth running of the workshop & to avoid customer delays
- Accurately process invoices and manage work in progress on a daily basis
- Carry out vehicle handover with a detailed explanation to the customer of the invoice and work carried out and advise of and plan any future work which may be required.
- Process warranty claims as and when required.
- Participate in training as required.
Role Requirements:
- Be organised and efficient with a desire to learn and upskill.
- Possess excellent time management skills with the ability to excel in a busy and fast paced environment.
- Have strong communication and interpersonal skills.
- Have a high level of computer literacy.
- Have the ability to work well as part of a team.
- Hold a full clean drivers licence.
- Have a minimum of 4 years experience ideally in a similar customer facing role.
Job Types: Full-time, Permanent
Pay: €36,000.00-€50,000.00 per year
Benefits:
- Bike to work scheme
- On-site parking
Work Location: In person
