GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
KNOW THE ROLE
We are seeking a proactive and customer-focused IT Helpdesk Support Technician to join the Brown Thomas Arnotts IT team for weekend cover. Please note this role is inclusive of Friday, Saturday & Sunday. This role is responsible for providing day-to-day IT operational support across all areas of the business, ensuring systems, hardware, and applications are supported effectively within a fast-paced retail environment.
Working closely with the wider IT team, the IT Helpdesk Support Technician will support first- and second-line service desk activities, troubleshoot technical issues, and deliver high-quality support to business users across Brown Thomas Arnotts. This role plays an important part in maintaining operational continuity and delivering excellent IT customer service in line with our Reinventing Retail vision.
Key Responsibilities:
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Provide first-line IT support for business users across applications, systems, and hardware within the organisation
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Follow standard Service Desk procedures to log, manage, and resolve incidents using call tracking tools
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Take ownership of service desk requests and ensure issues are resolved efficiently within agreed service levels
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Support day-to-day IT operational activities across a fast-paced retail environment
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Analyse and report on user interactions and service desk trends to support service improvements
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Provide support for hardware, business applications, mobile devices, and IT systems
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Deliver first-line production support for business applications and systems
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Perform troubleshooting and root cause analysis, escalating issues to second-line support where required
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Liaise with internal IT teams and external vendors to resolve technical issues effectively
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Support project-related IT activities and system rollouts as required
KNOW WHAT WE'RE LOOKING FOR
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Knowledge of Microsoft Server and Client Operating Systems
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Experience with Active Directory user and server administration
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Strong understanding of Microsoft Office applications and Microsoft Exchange
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Experience troubleshooting and resolving hardware issues
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Knowledge of LAN, WAN, and wireless technologies
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Understanding of retail systems and POS environments is advantageous
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Knowledge of CRM systems and mobile operating systems preferred
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Strong customer service and user support capability
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Excellent communication and problem-solving skills
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Ability to work independently and collaboratively within a team environment
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Strong organisational skills with attention to detail
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Acts with professionalism, integrity, and alignment to Brown Thomas Arnotts’ Vision, Purpose, and Values
KNOW WHAT'S IN IT FOR YOU
We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.
As a Brown Thomas Arnotts team member, you will benefit from:
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Competitive Salary
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Contributory Pension Scheme
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Competitive annual leave entitlement
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Team Member discount across the world’s most iconic brands
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Recognition Days for Volunteering & Wellbeing
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Wellbeing Initiatives
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Extensive Learning & Development Offerings
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Leading Talent Programmes
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Flexible Working Model
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Additional Benefits
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.
We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [email protected] to request accommodation.
