We’re looking for a reliable and guest-focused Overnight Front Office Associate to join our team. This role is perfect for a night owl who enjoys delivering great service and ensuring the smooth running of the hotel overnight. If you’re organised, personable, and comfortable on the night shift, we’d love to hear from you.
Your Role
- Greet and check in guests with warmth and professionalism, ensuring a seamless arrival experience.
- Obtain and verify credit and payment information in accordance with hotel policies.
- Promote hotel services, amenities, and local attractions to enhance the guest experience.
- Respond to guest inquiries and resolve issues promptly and effectively.
- Perform check-out procedures and handle transactions accurately.
- Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
- Handle emergencies with professionalism, prioritizing guest and team member safety.
- Perform other duties as assigned.
Useful Experience
- Experience within the service industry
- Knowledge of hotel systems such as Opera and/or Micros
- Knowledge of Food Safety & Licensing laws
- Personal experience of travel and travel industry
#ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met, that is why we call them our Fun Hunters!
Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! All rooms are suites with more living and working space, than you would find in any other hotel room, including a fully equipped kitchen in every suite!
Job Type: Full-time
Benefits:
- Bike to work scheme
- Employee assistance program
- Employee discount
- On-site gym
Work Location: In person
