Who we are
Every life is unique and so are you!
At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.
As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.
About the role
1. Preparing customer quotations for repairs and liaising with customers to obtain purchase orders
2. Order spare parts for service engineers including third party spares, booking in parts and following up on direct deliveries.
3. Preparing documents for engineer parts to be shipped for repair to various locations including customs documents.
4. Sending and completing devices to workshop in Germany and other locations which would include billing the customer and updating the system.
5. Processing and managing the returns of unused parts to the relevant warehouse
6. Process FOA and Warranty Claims.
7. Provide holiday cover for the rest of the team members assisting in admin duties where required.
8. Raising engineers service orders.
Shared responsibilities
All employees have a responsibility:
- to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
- to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
- to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results
Reporting Relationships
Manager
DMO Customer Service Manager
Size of team/environment
Working in a small office in a team of 4
Role Requirements
Education/Qualifications
- Educated to Secondary Education level or equivalent commercial experience.
Related Experience
- Experienced in phone-based business to business customer service within a specialist team
- Technical understanding of Draeger medical products would
be a benefit
Skills, Special Competencies
- IT knowledge: MS Office, SAP, CRM
- Customer orientation
- Ability to organise and prioritise
- Ability to work as part of a team and as an individual
- Reliability
- Analytical
- Experience of working to targets
be a benefit
- Time Management Skills
- Eye for accuracy
