Avoca operates in 13 locations across the country. After all this time, the ethos of Avoca remains the same. We cherish our time-honoured traditions, which have been lovingly passed down through several generations. Our skills might be steeped in a long and rich tradition, but our attitude is to look to the future. We are now heralded as one of Ireland's most exciting retail stores, with a host of award-winning cafes, restaurants and food markets crammed with artisanal ingredients from near and far.
We are looking for a Cafe Team Lead in our Avoca Powerscourt store.
This is a full time role, 5 days over 7 per week, for immediate start. The suitable candidate needs to be available mid week.
Job Specification
The role of a Cafe Team Lead is to provide support for the wider management team, and to be a team lead for employees in your department when a manager is absent.
Roles and Responsibilities
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Customer Service - Ensure a high level of customer service is adhered to throughout the store, handle any customer complaints appropriately, escalating where necessary.
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Cash Management - Performing end of day cash and accurate lodgement reporting, safe counts and cash drops. Correct use of meridian to input cash/safe details.
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Staff training and development - ensuring all employees are adequately trained in areas such as tills, coffee training, merchandising, HACCP/Food safety etc.
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Order processing - adhering to order schedules and processes, from both internal and external suppliers, creating PO's and maintaining excellent supplier relationships.Adhering to Avoca systems and procedures.
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Act as a brand guardian to ensure consistency across the breadth of our offering
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Drive innovation, embrace change and support the team in the delivery of new concepts
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Ensure retail visual merchandising and displays are in keeping with Avoca brand standards
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Full compliance with health & safety and Food Safety requirements throughout our
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operations
Requirements
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3 - 5 years' experience in a high-end customer facing retail business
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Experienced barista
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Highly organized with an ability to multi-task, priorities and work to tight deadlines
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Must be strategic, commercial minded with a clear vision and a passion for retail
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Excellent customer service skills - the ability to go "above and beyond"
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Be a creative and innovative thinker
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Be a teamwork champion
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Flexibility - The nature of the business is dependent on customer service which requires
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certain aspects of flexibility such as roster changes, cover on days that are short-staffed that
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may be in different areas of the store.
Why work with us?
We're always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:
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Pension Scheme
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Professional Development
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Employee Assistance Programme
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Employee Referral Bonus
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Family Friendly Policies
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Life Assurance Benefit
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Cycle To Work Scheme
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Health & Wellness Programmes
Avoca is an equal opportunities employer.
