Job Title: Operations Support Specialist
Department: DPD Pickup
Reports to: DPD Pickup Operations Manager
About the Company:
DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 37 regionally based collection and delivery depots and a state of the art central sorting hub in Athlone, Co. Westmeath.
Purpose of the role:
The Operations Support Specialist plays a critical role in ensuring the seamless operation of the Pickup and Out-of-Home (OOH) Parcel network. This position is part of a collaborative team dedicated to maintaining network excellence, expanding the locker infrastructure, and fostering strong relationships with host partners to provide a world-class customer experience.
As this role is central to the physical expansion of our service including site installations and relocations a proactive willingness to travel to various network locations is required to ensure project success and operational continuity.
Job Responsibilities:
Network Management & Compliance
- Resolve customer and consignee queries efficiently and effectively.
- Monitor network performance data and enforce operational standards to ensure that all locations meet DPD’s service-level agreements (SLAs).
- Identify bottlenecks in the parcel lifecycle and implement solutions to maintain a high-functioning OOH network.
Host Relationship Management
- Support the identification and acquisition of new host locations to expand the network footprint.
- Deliver comprehensive training and onboarding sessions for staff at OOH locations, ensuring they are confident in using DPD systems.
- Act as the primary point of contact for troubleshooting and resolving day-to-day operational issues at host sites.
Infrastructure & Logistics
- Coordinate the end-to-end installation process for new locker locations, including site surveys and technical setup.
- Manage and execute the relocation or decommissioning of existing OOH locations as required by business needs.
- Assisting with the physical movement and installation of locker hardware, ensuring all equipment is handled safely and positioned for optimal accessibility.
The above list is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Experience Required:
- Proven experience in a customer facing role.
Experience Preferred:
- Prior experience in logistics, parcel networks, or field operations is a distinct advantage.
Qualifications Required:
- Full clean driver’s license
Qualifications Preferred:
- Certifications in business, logistics, or IT are preferred.
- A genuine enthusiasm for continuous learning and professional development to keep pace with the rapidly evolving logistics landscape.
Skills Required:
- Highly comfortable working with new technology, handheld devices and specialised software.
- Exceptional interpersonal skills with the ability to communicate clearly with diverse stakeholders, from corporate hosts to individual customers.
- Strong analytical skills with a proven ability to troubleshoot hardware or process issues under pressure.
- Excellent administrative and operational skills, with a keen eye for detail and the ability to manage multiple projects simultaneously.
Behaviours Required:
- Understands that we deliver the best service money can buy. Works hard to ensure the schedule is maintained.
- Flexible and passionate about learning and adopting new technology quickly to help achieve outcomes.
- Works hard to always please the end customer. Strives to meet demanding targets.
- Sustains pace and customer focus when under pressure. Works flexibly to overcome challenges.
- Approachable, helpful, and relates well to people, all of the time. Shows respect, care and honesty with others.
- Acts on own initiative, solves problems and does things without needing constant direction.
Remuneration and Benefits:
At DPD, we recognise that our People are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. Some include:
- Company pension scheme
- Life assurance three times your annual salary on joining the pension scheme.
- Subsidised canteen
- Paid maternity, paternity and adoptive leave.
- Workplace flexibility
- Employee and Family events.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
Closing date is Friday, 5th June 2026.
