IT Support Technician
PURPOSE OF ROLE
We are seeking an IT Support Technician to join our team. Working as part of a busy IT function, the successful candidate will provide first-line technical support to employees across the business while assisting with the day-to-day administration of IT systems, hardware and software. This is a varied, hands-on role, offering the opportunity to develop technical skills, troubleshoot IT issues, support users with technology-related queries and contribute to the efficient operation of the Company's IT services.
This role is an excellent opportunity for someone with a keen interest in IT who is looking to develop their career with a growing Irish company.
ROLE AND RESPONSIBILITIES
- Provide first-line IT support to employees via phone, email and in person
- Troubleshoot hardware, software, printer and basic network issues, escalating more complex issues where appropriate
- Set up laptops, desktops, monitors, mobile devices and other IT equipment to all users across multiple sites both home and abroad
- Assist with the onboarding and offboarding of employees by preparing devices, creating user accounts and assigning system access
- Install, configure and maintain software applications and operating systems
- Support employees with Microsoft 365 applications and other business systems
- Maintain accurate records of IT assets, equipment and software licences
- Assist with routine maintenance, system updates and security checks
- Produce and maintain IT documentation and user guides
- Work closely with the IT team to support projects and continuous improvement initiatives
- Deliver a professional, friendly and responsive IT support service to employees across the business
SKILLS & REQUIREMENTS
- Previous experience in an IT Support, Help Desk or Service Desk environment, desirable
- Good working knowledge of Microsoft Windows and Microsoft 365 applications, essential
- Experience using an IT help desk or ticketing system would be advantageous
- Relevant IT qualifications or certifications are desirable but not essential
- Familiarity with computer hardware, printers, mobile devices and peripheral equipment
- Valid visa / citizenship to work in Ireland
THE INDIVIDUAL
- Strong interest in information technology and troubleshooting
- Ability to work independently and manage workload effectively
- Strong problem-solving and analytical skills
- Excellent attention to detail
- Able to work independently and collaboratively as part of a team.
- Committed to delivering a high standard of service to colleagues
- Excellent communication skills
BENEFITS
- Competitive salary and benefits package
- Death in Service, Company Pension Scheme, Illness Benefit, EAP, Company Events.
- The opportunity to make a real impact within a growing Irish company
- A supportive environment where you can develop your career through ongoing training and development
Job Types: Full-time, Permanent
Pay: €30,000.00-€35,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- Company pension
- Employee assistance program
- On-site parking
- Sick pay
- Wellness program
Application question(s):
- Do you currently require, or might you require in the future, visa sponsorship to work in Ireland?
Experience:
- Microsoft Office: 1 year (required)
Work authorisation:
Work Location: In person
