Job Title: Insurance Administrator (Maternity Cover)
Department: Finance
Reports to: GIT Insurance Team Lead
About the Company:
DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 37 regionally based collection and delivery depots and a state of the art central sorting hub in Athlone, Co. Westmeath.
Purpose of the role:
We are currently recruiting an Insurance Administrator to join the Finance Department. Working as part of the Insurance team you will provide a high quality service to customers of DPD Ireland. Processing insurance claims in line with procedures and compliance standards. Managing and maintaining the best practice procedures for insurance claims handling. This is a fixed term contract.
Job Responsibilities:
- Communicating verbally and in writing to colleagues and customers on insurance claims and queries.
- Providing advice, guidance and assistance to colleagues and customers on insurance claims and queries.
- Liaising with other departments to ensure appropriate and timely communications on all issues relating to claims handling.
The above list is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Experience Preferred:
Previous experience in a similar role is an advantage.
Skills Required:
- Highly proficient across the full Microsoft Office Suite, Excel in particular
- Good communication, analytical, presentation and telephony skills with an ability to discuss and explain information such as liability, coverage, indemnity and policy conditions to all relevant parties.
- Experience dealing with difficult customer interactions, demonstrating ability to close issues effectively
- Highly organised, able to prioritise, multi-task and process information with high levels of accuracy
- Enthusiastic and self-motivated
- Have a strong customer focus with a keen eye for detail.
Behaviours Required:
- Understands that we deliver the best service money can buy. Works hard to ensure the schedule is maintained.
- Flexible and passionate about learning and adopting new technology quickly to help achieve outcomes.
- Works hard to always please the end customer. Strives to meet demanding targets.
- Sustains pace and customer focus when under pressure. Works flexibly to overcome challenges.
- Approachable, helpful, and relates well to people, all of the time. Shows respect, care and honesty with others.
- Acts on own initiative, solves problems and does things without needing constant direction.
Remuneration and Benefits:
At DPD, we recognise that our People are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. Some include:
- Company pension scheme
- Life assurance three times your annual salary on joining the pension scheme.
- Subsidised canteen
- Paid maternity, paternity and adoptive leave.
- Workplace flexibility
- Employee and Family events.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
Closing date is Thursday 11th June 2026.
