JOB DESCRIPTION
Join a global team delivering critical Exchange Traded Fund (ETF) servicing capabilities that support a fast-moving market and evolving client needs. You will help shape how we test, release, and continuously improve our platform so operational teams and clients can operate with confidence.
As a Vice President, ETF Operations Test Lead at JPMorganChase within Fund Servicing on the Global ETF Testing Team, you will lead end-to-end testing delivery for platform enhancements and client onboarding. You will partner closely with Product, Technology, and Operations to define test strategy, coordinate execution across regions, and ensure releases meet agreed requirements and quality standards. You will also engage directly with clients to plan and run structured testing scenarios for onboarding and new functionality rollout.
Job responsibilities
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Lead global testing delivery for ETF servicing enhancements and platform releases, from planning through execution and sign-off
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Manage joint user acceptance testing with clients, including test approach, scenario design, scheduling, and issue triage
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Coordinate quality assurance testing for ETF platform release programs with Product, Technology, and Operations stakeholders
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Produce clear project status reporting with a strong risk, issue, and control mindset
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Build and maintain strong relationships with senior internal and external stakeholders to drive alignment and outcomes
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Partner with Operations, Technology, Product, Sales, and Program Management to ensure end-to-end readiness for releases
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Identify and drive process improvements to strengthen test coverage, execution quality, and release predictability
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Develop deep subject matter expertise in ETF servicing processes and the ETF lifecycle
Required qualifications, capabilities, and skills
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Bachelor's degree or higher
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5+ years of experience in Exchange Traded Funds (ETF) servicing, fund accounting, or closely related operations functions
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Demonstrated experience leading testing or user acceptance testing for operational processes, platforms, or workflow changes
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Strong project management skills with the ability to manage multiple workstreams and competing priorities
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Proven ability to communicate clearly and effectively with stakeholders across Operations, Product, and Technology
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High attention to detail with a consistent focus on accuracy and quality outcomes
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Strong problem-solving skills with a flexible, collaborative approach in a results-driven environment
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Client service mindset with experience engaging clients or business partners on delivery planning and execution
Preferred qualifications, capabilities, and skills
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Experience with ETF order processing workflows
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Experience producing or working with Portfolio Composition Files (PCF)
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Experience leading global testing coordination across multiple regions and time zones
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Familiarity with operational controls, release governance, and structured change management practices
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
