We are seeking a passionate and experienced Assistant Spa Manager to support the Spa and Health Club Manager in the smooth and successful running of our spa operations. This is a dynamic, hands-on role that blends leadership responsibilities with active treatment delivery. The successful candidate will be expected to perform spa treatments at least two days per week, ensuring a consistent and high-quality guest experience.
Key Responsibilities:
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Lead, inspire, and support the spa team to deliver outstanding service and memorable guest experiences.
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Perform a range of spa treatments (including massage, facials and nail services) a minimum of two days per week.
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Assist in the daily management of spa operations, including scheduling, stock control, and budget oversight.
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Uphold and promote the highest standards of professionalism, hygiene, and customer care.
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Support recruitment, onboarding, training, and performance management of spa staff.
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Ensure full compliance with health, safety, and licensing regulations.
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Collaborate with other departments to enhance guest experience and operational efficiency.
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Drive treatment and retail sales, consistently meeting or exceeding targets.
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Handle guest feedback with professionalism and a solution-focused approach.
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Maintain accurate records and reporting through spa software systems.
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Contribute to service innovation and continuous improvement initiatives.
Ideal Candidate Profile:
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Qualified and experienced spa therapist with a proven track record in a 4-star or luxury spa environment.
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Confident in delivering a wide range of treatments.
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Previous supervisory or team leadership experience.
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Familiarity with VOYA and Yonka product ranges is advantageous but not essential.
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Experience with HotSoft and/or Phorest spa software is preferred.
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Demonstrated success in driving retail and treatment sales.
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Strong interpersonal, leadership, and organisational skills.
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Passionate about wellness and committed to delivering exceptional guest service.
In return, we also offer excellent employee benefits, including:
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Staff Discounts on accommodation in our Sister Properties
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Complementary Health Club and Pool Membership
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Discounted Spa treatments & Products
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Bike to work scheme
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Free parking
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Meals during shifts & Healthy Snacks
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Achievers of the Month/Year
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Employee Referral Bonus
