At Makool Refrigeration Ltd., we pride ourselves on delivering high-quality refrigeration, air conditioning, ventilation, electrical and HVAC solutions to commercial, industrial and public sector clients throughout Ireland.
As our business continues to grow, we are seeking an enthusiastic, customer-focused and commercially driven Key Account Manager to join our expanding team.
This is an exciting opportunity for an experienced professional who enjoys building long-term customer relationships, identifying new business opportunities and delivering exceptional customer service. The successful candidate will play a key role in supporting our existing clients while driving the continued growth and success of the business.
The Role
As Key Account Manager, you will be responsible for managing a portfolio of key customer accounts, developing new business opportunities and ensuring the highest level of customer satisfaction throughout every stage of each project.
Working closely with the Managing Director, you will help deliver projects efficiently, maintain strong client relationships and contribute to the strategic growth of Makool Refrigeration Ltd.
Key Responsibilities
- Develop and maintain strong, long-term relationships with existing and prospective customers.
- Act as the primary point of contact for key customer accounts.
- Prepare and issue quotations for refrigeration, air conditioning, ventilation, electrical and planned maintenance works.
- Respond promptly to customer enquiries, providing both technical and commercial support.
- Work closely with the Managing Director to ensure projects are delivered efficiently, on time and to the highest standard.
- Identify opportunities to expand existing customer accounts and generate new business.
- Prepare and submit quotations, tenders and proposals for commercial, industrial and public sector projects.
- Negotiate pricing, maintenance agreements, service contracts and contract renewals.
- Monitor customer satisfaction and proactively resolve any issues or concerns.
- Maintain accurate customer records, quotations and sales activity using the company's management system.
- Achieve agreed sales targets and contribute to the company's business development strategy.
- Attend client meetings, networking events and site visits throughout Ireland.
- Keep up to date with industry legislation, F-Gas regulations, health and safety requirements and developments within the refrigeration and HVAC sector.
- Work alongside the Managing Director to develop and implement strategic sales and business development plans.
- Represent Makool Refrigeration Ltd. professionally at all times and promote the company's reputation for quality, reliability and customer service.
About You
The ideal candidate will have:
- A minimum of 5 years' experience in Key Account Management, Business Development or Technical Sales.
- Previous experience within the refrigeration, HVAC, mechanical, electrical, facilities management or construction industry would be highly advantageous.
- Excellent communication, negotiation and relationship-building skills.
- Strong commercial awareness with the ability to identify opportunities for business growth.
- Excellent organisational and time management skills with exceptional attention to detail.
- A proactive, customer-focused and solution-driven approach.
- Strong IT skills, including Microsoft Office and CRM or business management systems.
- The ability to manage multiple projects simultaneously while meeting deadlines.
- A full, clean Irish driving licence and willingness to travel throughout Ireland.
- Safe Pass and Manual Handling certification (or willingness to obtain before commencement).
- Verifiable references from previous employers.
- A proven track record of career progression, demonstrating increased responsibility and consistent performance.
- Applicants must have the legal right to work in Ireland. Any work permit or visa must be valid at the time of application. Makool Refrigeration Ltd. does not provide visa sponsorship or support work permit applications for this position.
What We Offer
- Competitive salary (commensurate with experience).
- Performance-related bonus.
- Company vehicle.
- Company mobile phone and laptop.
- Ongoing professional training and development.
- Opportunities for career progression within a growing and ambitious company.
- Supportive and collaborative working environment.
- Annual leave in accordance with company policy.
- The opportunity to work with a well-established and respected refrigeration and HVAC company.
Why Join Makool Refrigeration Ltd.?
At Makool Refrigeration Ltd., we believe our people are our greatest asset. We are committed to delivering exceptional service and long-term value to our customers while providing a positive, supportive workplace where employees are encouraged to develop their skills and build rewarding careers.
If you are passionate about building customer relationships, developing new business and delivering high-quality refrigeration and HVAC solutions, we'd love to hear from you.
How to Apply
Please submit your CV along with a cover letter outlining your relevant experience and why you believe you are the right fit for this role.
Only shortlisted candidates will be contacted.
Pay: €33,578.93-€71,106.47 per year
Work Location: In person
