Client Success & Administration Coordinator (New Clinic Opening September)
Location: Celbridge, Kildare
Job Type: Full-Time | Permanent
Salary: Dependent on Experience
Join the Team at Pain & Performance Clinic
At Pain & Performance Clinic, we're passionate about helping people move better, feel stronger and live healthier lives. Every interaction a client has with our clinic matters, and we're looking for someone who genuinely enjoys helping people and creating an outstanding customer experience.
We're looking for a Client Success & Administration Coordinator who will become the first point of contact for our clients and help ensure the smooth day-to-day running of the clinic.
This role is ideal for someone with experience in customer service, client success, hospitality, healthcare administration or office coordination who thrives in a busy environment, enjoys building relationships and takes pride in keeping everything organised.
About the Role
You'll play a key role in ensuring every client has a positive experience from their first enquiry through to ongoing appointments. You'll manage the day-to-day administration of the clinic while supporting the team to ensure everything runs smoothly.
Key ResponsibilitiesClient Success
- Be the first point of contact for all client enquiries by phone, email and in person.
- Guide new clients through the booking process with confidence and professionalism.
- Build strong relationships with clients throughout their journey.
- Support client retention through proactive follow-up and excellent customer service.
- Ensure every client receives a warm, friendly and professional experience.
Administration & Clinic Coordination
- Manage clinician diaries and appointment scheduling.
- Coordinate daily clinic operations to ensure everything runs efficiently.
- Process payments, invoices and receipts.
- Maintain accurate client records using our practice management software.
- Respond promptly to emails, phone calls and client enquiries.
- Prepare reports and assist with general administration.
- Help maintain a clean, welcoming and organised clinic environment.
Team Support
- Work closely with our physiotherapists and coaches to ensure seamless communication.
- Support onboarding of new clients.
- Assist with internal projects and process improvements.
- Help coordinate client communications and follow-up systems.
About You
We're looking for someone who is organised, approachable and genuinely enjoys helping people.
You will ideally have experience in:
- Customer Service
- Client Success
- Healthcare Administration
- Reception or Front Desk
- Hospitality
- Office Administration
You'll Be
- Friendly, approachable and confident communicating with people.
- Highly organised with excellent attention to detail.
- Able to manage multiple tasks in a busy environment.
- Proactive and able to work independently.
- Comfortable using technology and learning new systems.
- A team player who enjoys supporting others.
- Passionate about delivering an exceptional customer experience.
What We Offer
- Competitive salary based on experience.
- Full training and structured onboarding.
- Supportive and friendly team environment.
- Opportunity to grow within a thriving healthcare business.
- A varied role where no two days are the same.
- The chance to make a real difference to our clients' experience every day.
Why Join Pain & Performance Clinic?
At Pain & Performance Clinic, we believe outstanding care starts with an outstanding client experience.
You'll be joining a team that genuinely cares about helping people achieve their goals while working in a positive, supportive and professional environment.
If you love working with people, enjoy being organised and want to play an important role in a growing clinic, we'd love to hear from you.
Pay: €40,000.00-€50,000.00 per year
Benefits:
- On-site gym
- On-site parking
- Sick pay
Ability to commute/relocate:
- Celbridge, County Kildare: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales : 1 year (preferred)
- Team management: 1 year (preferred)
Work authorisation:
Work Location: In person
