Location: Douglas, Co. Cork
Role Type: Full-Time
About the Role
Alexandra Dental is seeking a dedicated, organized, and friendly Full-Time Receptionist to join our team at our modern dental clinic in Douglas, Co. Cork.
This position combines core front-desk receptionist duties with medical secretary and customer service administration. You will be the primary point of contact for our patients, delivering exceptional care from arrival to check-out while ensuring efficient day-to-day office management.
- Patient Experience & Customer Service: Provide warm, professional customer service during patient check-in, check-out, and phone calls.
- Scheduling & Appointment Management: Manage appointment bookings, recall tracking, and daily schedule optimization.
- Billing & Claims Processing: Oversee co-pay collection, payment processing, dental insurance verification, and billing follow-up (PRSI / Private insurance / Tax med claims).
- Medical Records & Compliance: Maintain accurate patient charts and handle administrative data under strict GDPR and data protection standards.
- Lab Coordination: Track incoming/outgoing dental laboratory cases (crowns, bridges, and appliances).
- Office Administration: Maintain reception area organization, handle general email inquiries, and participate in daily team huddles to ensure smooth clinic operations.
Requirements:
Experience in a receptionist, administration, customer service, or medical/dental secretary role is desirable.
Strong communication, computer, and organizational skills.
Ability to multitask in a busy medical environment.
Pay: From €14.15 per hour
Language:
Work Location: In person
