As a Member Services Officer, you will provide friendly, efficient, and accurate service to our members, supporting a range of financial transactions and administrative duties.
Key responsibilities
The position will require assisting members with all aspects of Credit Union Business while working as part of a team to provide administration and support in dealing with:
· Delivering an excellent member service across multiple delivery channels including in person, over the telephone and online.
· Deliver front-line services including lodgements, withdrawals, loan repayments and opening accounts
· Accurately and diligently handle cash, reconcile balances and account for any shortfalls/excess.
· Update member records and maintain database integrity
· Assist members with queries and explain our services
· Perform administrative tasks including scanning and filing
· Support team projects and credit union-wide initiatives
· Participate in ongoing training and development
· Operate within the risk and compliance frameworks to ensure adherence to all regulatory AML requirements policies and procedures.
The ideal candidate will have:
· Excellent attention to detail and administration skills.
· Experience working in a role within a credit union or similar financial institution ideal, but not essential as full training will be provided.
· Excellent customer service, interpersonal and communication skills.
· Ability to use discretion and sensitivity in dealing with members.
· Ability to make decisions and take responsibility.
· Knowledge and understanding of the ethos of Credit Unions.
· Working toward a qualification that satisfies Minimum Competency Code (MCC) is required, QFA/APA qualifications or equivalent are desirable. Should these qualifications not be attained, a willingness to work towards obtaining them upon commencement is required. Full training and support will be provided to assist in achieving this.
· Experience of the Progress system would be a distinct advantage.
Closing date for applications is Friday 3rd July 2026
How to apply:
Please forward a covering letter and CV to [email protected]
Or post to Manager, Crosshaven Carrigaline Credit Union Ltd, Point Road, Crosshaven, Co Cork.
Crosshaven Carrigaline Credit Union Limited is an Equal Opportunities Employer.
Pay: €34,000.00-€35,000.00 per year
Benefits:
Work Location: In person
