Pat O’Donnell & Co, Ireland’s leading supplier of Heavy Construction Equipment and Machinery, representing renowned global brands including VOLVO Construction Equipment, VOLVO PENTA, Sennebogen Material handlers and Rhelko Engines have an exciting opportunity for a Service Advisor based in our Head Office Dublin 20.
Title: Service Advisor, Field Service Dublin
Department Service Department
Location: Head Office, California Heights, Chapelizod, Dublin 20
Contract Type: Specified Purpose contract
Hours: 39 hours per week
Job Summary: Field Service Advisor supports customers by coordinating and scheduling service work for field technicians working on heavy construction machinery. They act as the central point of contact for customers, ensuring that service requests, breakdowns, and planned maintenance are managed efficiently and communicated clearly. The Service Advisor works closely with departments such as Parts, Workshop, Warranty, and field service to deliver a smooth service experience and maintain high customer satisfaction.
Main Responsibilities:
· Be the first and last point of contact with our service customers.
· Schedule services proactively with customers.
· Schedule breakdown repairs.
· Communicate with customers to develop an understanding of their workplace and machine requirements.
· Communicate the customers work and faults to the field service engineer.
· Take orders from customers both face to face and over the phone.
· Identify parts requirements for customer jobs.
· Maintain an ordered stock room and requisition parts from stock.
· Contact customers for purchase orders and raise invoices.
· Process warranty claims and return parts.
· Liaise with the Workshop, Service Reception, Warranty and Parts Department.
· Establish, maintain and develop long-term customer relationships for initiating and managing the service process.
· Maintain new machine pre-delivery inspections.
· Ensuring service processes meet ISO requirement and are implemented in a consistent manner
Required knowledge and experience
· Minimum of 2+ years' experience in a similar Service Advisor role in the following sectors would be an advantage: Truck and Bus, Plant Hire, Motor Trade, Construction or Agricultural Equipment.
· Ability to demonstrate experience of working with technical customer service to identify faults over the phone essential.
· Experience in managing customer accounts.
· Excellent Interpersonal skills and be highly motivated.
· Fluent written/spoken English with excellent communication and organisational skills.
· Strong Computer Skills including MS Office.
· Must have the necessary work permits/visa to reside and work in Ireland at time of application.
Benefits
· Company Pension Scheme.
· Employee Assistance Programme
· Wellness Porgramme
· Death in Service Insurance
salary up to €45,000 depending on experience
Amendments to the Job Description: This is a description of the job as it is currently constituted. It is the company's practice to periodically examine employees’ job descriptions and to update them to ensure that they relate to the job as it is performed, or to incorporate whatever changes are being proposed. The Manager in consultation with the position holder concerned jointly conducts this review. It is the company's aim to reach an agreement to reasonable changes, but if an agreement is not possible Management reserves the right to insist on changes to the job descriptions after prior consultation
Pay: €38,000.00-€45,000.00 per year
Benefits:
- Additional leave
- Company pension
- Employee assistance program
- On-site parking
- Sick pay
Ability to commute/relocate:
- Dublin, County Dublin: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many years of experience have you in any of the following sectors: Truck and Bus, Plant Hire, Construction Equipment, Agricultural Equipment, Motor?
Experience:
- customer service: 2 years (preferred)
Language:
- and write English fluently (required)
Work authorisation:
Work Location: In person
