Lehane Motors, the main Toyota & Lexus Dealer in Cork City, currently wish to recruit an experienced Service Advisor on a permanent basis. To be considered for the role motor industry experience is essential.
As a Service Advisor you will be the primary point of contact for our customer's service requirements from vehicle check-in through to payment receipt.
Responsibilities include but are not limited to:
· Provide end-to-end management of customer vehicle service journeys.
· Meet and greet all service customers professionally.
· Maintain up-to-date progress on all customer vehicles undergoing service or repair.
· Advise customers on additional work or costs, securing their agreement as needed.
· Translate customer-reported problems to actionable work orders for technicians to complete.
· Present products and services enthusiastically and with conviction.
· Hand over serviced vehicles at the agreed time, explain completed work, and process payments.
· Gather customer feedback and liaise with management to implement improvements.
· Invoice and collect payment from customers for services rendered.
· Handle and resolve customer complaints regarding services.
· Maintain customer records and enter data into computer databases.
· Display a personal commitment to go beyond customers' expectations
Personal Attributes:
- Work as an effective team player and take on additional tasks to help others
- Stay calm and organised at busy times
- See things from the customer's point of view; display patience and understanding
Pay: €35,000.00-€45,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- Company pension
- Employee assistance program
- On-site parking
- Sick pay
Language:
Work authorisation:
Work Location: In person
