Role Purpose
The POD Administrator is responsible for ensuring all Proof of Delivery (POD) documentation is processed accurately and promptly. The role is key to maintaining customer service standards, supporting invoicing, and ensuring complete traceability of delivery documentation.
Key Responsibilities
- Process and approve electronic Proof of Delivery (POD) documents received from drivers.
- Assign PODs to the correct jobs within the Transport Management System.
- Ensure PODs are uploaded, approved and available for invoicing on a daily basis.
- Monitor the POD approval queue and resolve any outstanding items.
- Chase missing PODs from drivers and planners where required.
- Manage original PODs for customers who require hard copies, ensuring they are tracked and returned promptly.
- Investigate missing or incorrect PODs and resolve discrepancies.
- Maintain accurate filing and electronic records.
- Respond to customer queries relating to PODs and delivery documentation.
- Liaise with drivers, planners and customers to ensure POD issues are resolved quickly.
- Produce regular reports on outstanding PODs and compliance.
Skills & Experience
Essential
- Excellent organisational skills.
- High level of accuracy and attention to detail.
- Strong administration and computer skills.
- Good communication skills.
- Ability to prioritise workload and work to deadlines.
Desirable
- Experience within transport or logistics.
- Knowledge of Transport Management Systems.
- Experience processing Proof of Delivery documentation.
Pay: From €30,000.00 per year
Benefits:
- Bike to work scheme
- Company events
- On-site parking
Experience:
- POD Admin: 2 years (required)
Work Location: In person
