Receptionist Front Office
Monart 5 Star Destination Spa Hotel have a vacancy for a Receptionist to join our Front Office team. The candidate we are looking for, should be an enthusiastic and motivated individual who is capable of working individually and as part of a Team.
The ideal candidate must be capable of performing in a challenging role that requires perfectionist levels of guest service and excellent communication and interpersonal skills. The successful candidate would ideally have previous experience within the 5 star hotel, 4 star hotel or a call centre setting. Applicants must be available to work variable shifts including early mornings and late evenings.
Responsibilities
- To greet guests on arrival with a warm and professional friendly manner.
- To check in and out guests efficiently using the Reslynx Reservation System whilst adhering to our SOPs and Shift Plan.
- To communicate our services and facilities to guests as required.
- To deal with request, queries and suggestions quickly and efficiently.
- To ensure that the guests needs and requirements are met.
- To take all reservations and ensure that all changes are updated in the hotel system accordingly.
- To promote and up sell the hotels facilities at all times.
- To answer the telephone in a warm and friendly manner and to divert calls to the relevant and correct extension and to take detailed messages as required.
- To ensure that billing is correct and carried out in accordance with our SOPs.
- To become familiar with all other procedures for reception.
- To adhere to all the hotel polices including Customer Care, Health & Safety, Fire Safety, Security.
- To provide support where necessary in other areas of the hotel.
- To be patient and organised and be able to deal with a multitude of tasks and have the ability to prioritise these tasks.
Requirements
- At least one years’ reception experience working within a 5 star market or very high standard 4 star hotel. in a 4*or 5*hotel would be preferable, however full training will be give to the right candidate.
- Excellent interpersonal skill
- Be fluent in both written and spoken English.
- Working knowledge of a hotel system preferable
- Working knowledge of the Internet, Excel and Word
- be organised and have the ability to prioritise
Benefits include:
- Opportunity to work in an established 5 Star Hotel
- Flexible Working Hours
- Onsite parking
- Staff discount
- Employee recognition awards
- Meals provided
- Excellent career development
- Uniform provided
- Employee assistance programme
Job Type: Full-time
Benefits:
- Bike to work scheme
- Employee assistance program
- Employee discount
- Flexitime
- Food allowance
- On-site parking
Application question(s):
- Do you have minimum 1 years experience in a reception role
- Can you commute to Enniscorthy daily
- This is not a seasonal position - are you available full time 12 months of the year
Work Location: In person
