Office Administrator
Apex Services and Queen of Clean Services Ltd and Queen of Clean Laundry ltd .
Office Administrator
Queen of Clean Services & Laundry Ltd & Apex Accomodation Services ltd -
Apex Services and Queen of Clean Ltd. are delighted to offer an exciting opportunity to join our expanding team. The role of Administrator is a diverse position, with the opportunity for future career development within our multifaceted organization.
Core Competencies
- Build an environment of trust and encouragement that supports employees and fosters their ideas and cooperation.
- A passion for providing excellent customer service & guest services within the accommodation and service sector.
- Excellent organizational and time management skills, with the ability to handle multiple tasks simultaneously.
Key Responsibilities:
- Administrative Support:
- Answer phone calls and emails, providing excellent customer service.
- Maintain digital and physical filing systems.
- Order office supplies and manage inventory.
- Scheduling & Coordination:
- Schedule cleaning jobs and assign staff accordingly.
- Update and manage calendars and shift rosters.
- Monitor job progress and respond to any issues or schedule changes.
- Customer Service:
- Act as the first point of contact for client inquiries and service requests.
- Follow up with customers after services to ensure satisfaction.
- Prepare quotes and invoices.
- Team Support:
- Assist with onboarding new cleaners and maintaining HR records.
- Track employee timesheets and submit payroll data.
- Coordinate staff meetings and training sessions.
- Financial/Admin Tasks:
- Assist with bookkeeping duties and liaise with the accountant as needed.
- Process invoices, payments, and petty cash.
- Maintain service records, insurance, and business compliance documentation.
- Filter all communications feeding into the organization across three companies via phone, email, and various communication platforms.
- Manage IT-based tasks such as scheduling cleaning tasks, managing bookings, and general guest services.
- Develop and maintain strong adminstration procedures across 3 organisations.
- Keep property and client information up to date and make adjustments when required.
- Liaise with contractors to ensure maintenance and cleaning tasks are completed in a timely manner.
- Ensure inventory levels are adequate in both quantity and quality.
- Monitor payments, deposits, and refunds as they occur.
- Handle customer complaints when necessary and in a timely manner.
- Enforce adherence to regulations and quality standards.
- Ensure all records are kept properly and consistently.
Secondary Responsibilities
- Submit weekly progress reports (both in arrears and in advance) for works completed.
- Work with management to plan weekly and monthly maintenance plans/programs for each property.
- Monitor issues raised and follow up with appropriate actions, both internally and with contracted trades/cleaning contractors.
Work Schedule
- Working Hours: Monday to Friday, 8.30 AM – 5 PM
- Weekend Work subject to seasonal demands and workload
Remuneration
- Salary: starting at 30k- 35k per year - negotiable depending on experience and additional qualifications - reviewed after 6 month probationary period
- relevant Training & Development Courses paid for or a contribution may be made towards career advancement relevant to company goals .
Job Type: Full-time
Pay: €30,000.00-€35,000.00 per year
Benefits:
- Employee discount
- On-site parking
- Store discount
Education:
- Advanced/Higher Certificate (required)
Experience:
- System administration: 1 year (required)
- Office ADMIN: 1 year (required)
Language:
- fluent English (required)
Work authorisation:
Location:
- Galway, County Galway (required)
Work Location: In person
