Senior Key Account Administrator
HSS Hire, Greenogue- D24 ET32
Part of Grafton Group Plc, Chadwick's Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. The core business is through the traditional Builders Merchants division. Main brands include Chadwick's, Cork Builders Providers, Davies &Telford's. In addition, and through organic growth and acquisitions the Group have established a range of brands which are close to the core but offer a uniquely different range of products. These include Heiton Steel, Panelling Centre, Morgans Timber, Proline, Sitetech & HSS Hire
HSS Hire is a leading provider of tool and equipment hire in Ireland, renowned for delivering quality products and exceptional customer service to a wide range of industries. With a strong commitment to innovation and customer satisfaction, HSS Hire continues to expand its reach and enhance its service offering, ensuring it remains a trusted partner for businesses nationwide.
Principle Objective
The successful candidate will play a pivotal role in managing and supporting key client accounts, ensuring the highest standards of service and administration. They will act as the main point of contact for high-value clients, ensuring their needs are met efficiently and professionally.
Knowledge & Experience
- Excellent written and numerical skills
- Strong IT literacy and ability to quickly learn new systems
- 3+ years’ experience in key account administration or a similar role in a fast-paced environment
- Experience with CRM and order processing systems
- Proven track record in managing client relationships
Key Responsibilities
- Manage and nurture relationships with key accounts, ensuring client satisfaction and retention
- Oversee complex order processing, ensuring accuracy and timely delivery
- Act as the primary point of contact for key clients, handling queries, requests, and complaints
- Prepare regular reports on account status, sales performance, and client feedback
- Resolve issues promptly to maintain strong client relationships
- Administer contracts, renewals, and amendments for key accounts
- Liaise with internal teams (sales, logistics, finance, etc.) to coordinate and deliver client requirements
- Identify and implement process improvements within account administration
- Mentor and support junior administration staff as required
- Maintain accurate and up-to-date client records and documentation
- Ensure compliance with company policies and procedures
- Support the development and implementation of strategic and business plans in consultation with Senior Management
- Always maintain a high standard of customer service
Essential Competencies
- Excellent interpersonal and communication skills
- Strong organizational skills and attention to detail
- Ability to prioritize workload and manage multiple tasks simultaneously
- Analytical and problem-solving abilities
- Commercial awareness and numeracy skills
- Adaptable, flexible, and able to cope with an evolving role
- Positive and enthusiastic approach to work
- High level of confidentiality, tact, and diplomacy
- Ability to work effectively as part of a team
Key Relationships
- Key Account Clients
- Branch Manager
- Sales Representatives
- Regional Director
- Head Office Team
- Internal Departments (Logistics, Finance, etc.)
Contract Type
- Permanent, full-time
- 42.5-hour contract
- Working week: Monday to Friday
Our Benefits Include
- Competitive basic salary
- Private health care
- Sick pay scheme
- Paid maternity and paternity leave
- Pension scheme
- Colleague saving scheme
- Profit share scheme
- Colleague discount
- Educational assistance
- Wellness initiatives
