Act as part of the backline support team for our client’s manufacturing operations
Analyze, troubleshoot, and resolve end-user IT issues, ranging from individual workstation problems to major production system incidents, escalating to Senior Engineers when necessary
Deploy and troubleshoot desktop hardware and software issues (Windows/Office applications)
Perform proactive maintenance on meeting room equipment
Support and troubleshoot the organization’s print function (Safecom secure print)
Deploy and troubleshoot desk and mobile phones
Troubleshoot wireless network issues
Support and troubleshoot VPN connections for remote workers
Liaise with external vendors for installation and configuration of new lab instruments
Provide onsite desktop support for LAB IT system users
Maintain the hardware inventory database, updating it with all moves and additions in line with defined processes
Take ownership of user tickets, providing timely updates and resolutions, escalating when appropriate
