Customer Technical Lead
Driving Product Excellence & Customer Satisfaction
My client, a leading Midlands based Food Production company is seeking an experienced Customer Technical Lead to lead product quality, customer standards, and continuous improvement initiatives. This is a high-profile, customer-facing role within a progressive food manufacturing business renowned for quality, innovation, and customer focus.
Working closely with the Head of Technical & NPD, you will act as the technical lead for key customers across Ireland, the UK, and Europe.
Key Responsibilities
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Lead customer quality initiatives, product improvement projects, and technical relationship management.
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Serve as the primary technical contact for customers on food safety, quality, compliance, and product performance.
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Ensure compliance with BRC, HACCP, GMP, customer standards, and all relevant legislation.
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Manage customer and third-party audits, ensuring the site remains audit-ready at all times.
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Drive continuous improvement projects across Quality, Operations, and Commercial teams.
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Support the investigation and resolution of customer complaints, implementing effective corrective actions.
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Provide technical guidance on food safety, hygiene, housekeeping, and manufacturing best practices.
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Support new product launches, artwork approvals, and product development projects.
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Deputise for the Technical Manager when required.
About You
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Degree-qualified in Food Science or a related discipline.
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5+ years' experience in a senior Technical, Quality, or Food Safety role within food manufacturing.
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Strong knowledge of BRC, HACCP, GMP, food legislation, and quality management systems.
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Proven experience leading audits, customer-facing projects, and continuous improvement initiatives.
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Excellent communication, presentation, and stakeholder management skills.
Why Join
- Key leadership role within a growing and innovative food business.
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Strong package including pension & bonus
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Significant customer interaction across Ireland, the UK, and Europe.
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Opportunity to drive quality, product improvement, and customer excellence.
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Collaborative management team with a strong culture of continuous improvement.
Travel: Up to 20% (Ireland, UK & Europe)
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