Our client a busy family run, food related company based in Meath, require a dynamic/customer driven person to join their team. This is a great opportunity to utilise Customer service/Sales skills.
Key Responsibilities
Telesales and Customer Orders
- Handle inbound and outbound calls and emails from existing and prospective customers across Ireland.
- Take customer orders accurately, confirming product details, quantities, pricing, availability and delivery requirements.
- Build strong relationships with customers by providing prompt, helpful and professional service.
- Advise customers on product availability, suitable alternatives, new products and current promotions where appropriate.
- Enter sales orders promptly and maintain accurate customer, contact and delivery information on the company system.
- Respond to order and customer queries, resolving straightforward issues and escalating more complex matters when required.
Stock and Systems
- Maintain accurate product, pricing, stock and customer information across the relevant business systems.
- Monitor stock availability and flag low stock, shortages or unusual demand to the Managing Director and relevant colleagues.
- Ensure orders are allocated against available stock and raise any discrepancies before delivery arrangements are confirmed.
- Assist with stock counts and help investigate differences between physical stock and system records.
- Prepare regular stock, order and sales reports to support day-to-day decision-making.
Deliveries
- Prepare and check delivery notes, order confirmations and other picking or dispatch documentation.
- Liaise with warehouse, delivery and transport colleagues to ensure orders are prepared and scheduled correctly.
- Keep customers informed of expected delivery arrangements, changes, shortages or delays.
- Record proof-of-delivery information, returns, damaged goods and delivery shortages accurately.
- Investigate delivery discrepancies and coordinate practical solutions with customers and internal teams.
General Administration and Management Support
- Maintain organised electronic and paper records for orders, deliveries, stock movements and customer correspondence.
- Work closely with sales, warehouse, delivery and accounts colleagues to ensure information flows accurately between departments.
- Provide general administrative support to the Managing Director and wider team as business needs arise.
Sales/Marketing Support
- Assisting with the preparation and updating of brochures, product lists and promotional materials.
- Supporting the Managing Director with customer communications relating to new products, special offers and promotions.
- Ensuring product descriptions, pricing and other information used in marketing materials are accurate and up to date.
Office based
Hours: 2:00pm – 9:00pm, Monday to Friday
Pref: own car needed as client is on it’s own site
Must live in Ireland/Meath/Louth as this is an immediate start
Salary €35k DOE
Full job spec on application
