Best in class Operations support and insights to the Client, Client Services Manager and Field Sales Manager. This role requires a champion of the CPM values – We Care, We are Curious, We Achieve Together – at all times delivering on-time and professional presentation of all designated operational activities for both client and head office functions
Operations
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Preparation and distribution of Client Reports as per Agreed Contract Timelines
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Production of meaningful and concise Insights /Intelligence Reports from Data collected
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Assistance with client presentations in support of the Client Service Manager
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Data loading and digital content management on Power Bi
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Analysis of visit submissions vs reporting and call schedules and flag any concerns to the National Sales Manager and Client Service Manager
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Issue resolution and assistance with field and client queries daily
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Assist all account staff with IT requests and issue escalation and resolution
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Proactively review current process with a view to improve and streamline where possible
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Facilitate ordering, allocation and distribution of program Assets with all field staff
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Maintain account staff contact details and assets and equipment log
- Maintain asset log of all vehicles, vehicle assets, fuel cards, tolls and insurance for team
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Compile and submit allocation and dispatch reports for field staff and client
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Process onboarding and offboarding of team members when required
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Update and Maintenance of Field Team Call files
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Liaise with Tactical Team to arrange call coverage when required
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Organisation and coordination of any client or field team meetings/conferences required throughout the year
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Collation and submission of weekly timesheets for all account staff
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Development of training materials for the field team, Eg. Any new OH&S modules
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Postage and dispatch duties to field team members when required
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Preparation of Team Newsletter
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Conducting regular compliance audit calls for the field team when required
Logistics and Assets co-ordination
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Facilitate ordering, allocation and distribution of program Assets with all field staff
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Maintain account staff contact details and assets and equipment log
- Maintain asset log of all vehicles, vehicle assets, fuel cards, tolls and insurance for team
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Compile and submit allocation and dispatch reports for field staff and client
General Account Administrative Responsibilities
- Process onboarding and offboarding of team members when required
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Update and Maintenance of Field Team Call files
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Liaise with Tactical Team to arrange call coverage when required
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Organisation and coordination of any client or field team meetings/conferences required throughout the year
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Collation and submission of weekly timesheets for all account staff
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Development of training materials for the field team, Eg. Any new OH&S modules
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Postage and dispatch duties to field team members when required
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Preparation of Team Newsletter
Conducting regular compliance audit calls for the field team when required
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Requirements
Required Experience & Competencies:
- Minimum of 2 years’ experience in an operations or administrative role
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Strong attention to detail with can do attitude
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Excellent verbal & written communication skills
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Highly motivated with ability to work on own initiative and prioritize workload
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Proficient in MS Word, Excel and PowerPoint
Essential
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Previous experience in IT, operations, reporting, administrative role
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Ability to perform in a team environment
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Strong written, verbal and phone communication skills
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Initiative and ability to perform independently and without direct supervision
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Problem solving skills
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Attention to detail
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Effective time management and organisation skills
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Commitment to customer satisfaction and project success
- Commitment to process and account improvements through constructive critical appraisal of role
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A digital mindset (A person with a digital mindset applies technology to become more efficient and collaborative - someone who is relentlessly curious, questions the status quo and one who doesn’t limit themselves to the job scope
Benefits
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Competitive Salary
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Companywide recognition awards + regular Company events and activities
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Discounted Health Insurance
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Access to company pension provider
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IVF Support Policy
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Enhanced Maternity & Paternity Pay
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Reward & Recognition through our People Awards Scheme
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Fast career development and progression opportunities for performers from 6 months
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Employee Assistance Program
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Discounted Health Insurance
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Active Diversity and Inclusion teams across the business
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IVF Support Policy
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Regular Company social events and activities
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Bike to Work Scheme
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TaxSaver Scheme – discounted travel tickets
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Employee Referral Payment Scheme
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Structured Personal development Plan
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Company Pension
