The Mespil Hotel has an exciting opportunity for a Assistant (Duty) Manager to join our
management team.
The Assistant Manager will oversee the operation of the hotel while on duty, ensure that
consistently high standards of customer service are delivered at all times, and will
report directly to the Hotel Manager. There are three Assistant Managers in the
hotel who work alternate shifts.
This is a challenging position for a highly motivated, hardworking individual
interested in developing themselves in the hospitality industry. Areas of responsibility
will focus on the following areas:
Hotel Operations
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Ensuring the smooth operation of all departments within the hotel while
on duty
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Corresponding meeting room confirmation to guests
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Attending and participating in fortnightly management meetings
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Communicating relevant information with departments in a professional
manner
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Responsible for the ensuring the exterior of the Hotel is maintained and
presentable on a daily basis
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Ensuring control systems in place are adhered to at all times
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Ensuring a smooth thorough shift pass-over with Assistant Managers
and the Nights team
Customer Service
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Promoting excellent customer service to our guests
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Handling complaints and guest queries that arise in a professional and
efficient manner and ensuring thorough and complete follow up
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Corresponding with guests in a professional manner via telephone and
email
Health and Safety
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Responsible for the health, safety and welfare of both staff and guests
at all times while on duty
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Recording all accidents, incidents and near misses that arise while on
duty, following the correct procedures
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Ensuring daily fire walks are completed and any hazards are reported or
rectified promptly
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Implementing the weekly cleaning rosters for back of house areas and
first aid rosters
People Management
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Leading and supervising the teams while on duty and leading by
example
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Assisting in the delivery of staff training
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Serving on hotel committees as required
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Supporting in the resolution of staff issues
Administration
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Report writing
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Minute taking at meetings
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Supporting GDPR compliance
The successful candidate will be required to have:
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A third level qualification in a relevant area
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Excellent customer care skills
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Strong hotel experience in various departments
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Experience managing people
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Excellent communication and interpersonal skills
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Ability to work on their own initiative
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Demonstrate strong leadership qualities
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Ability to deal sensitively and appropriately with confidential information
Benefits include:
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A competitive salary.
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A full-time role with clear career growth opportunities.
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Continuous training and professional development programs.
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Complimentary stays at our sister property.
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Additional days off based on your length of service.
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A bespoke uniform provided.
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Access to our Employee Assistance Programme (EAP) for you and your family.
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Option to join our Pension Scheme after 1 year of service.
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Option to avail of Health Insurance at reduced rates.
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Complimentary buffet-style meals in the staff canteen for breakfast, lunch, and dinner.
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A referral program-refer a friend to join our team and receive a reward.
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Participation in the Bike 2 Work Scheme and the Tax Saver Commuter Ticket Scheme.
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Employee recognition initiatives to celebrate your achievements.
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An exciting calendar of social events.
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Being part of a supportive and dynamic team in a hotel recognized as a Great Place To Work and an "Outstanding Employer" for 2023, 2024, 2025 & 2026 through the Failte Ireland Employer Excellence Program.
