Mount Juliet Estate, a Marriott Autograph Collection, is a 5* Resort, set in 500 acres of rich and historic Irish countryside. Whether it is the elegant grandeur of a magnificent Georgian Manor House or the chic sophistication of Hunter's Yard, our two residences draw on centuries of local Irish heritage to weave a rich tapestry of vibrant stories. We are proudly certified as a Failte Ireland Outstanding Employer, and we warmly welcome you to add your own experience to Mount Juliet Estate's ever evolving story.
We have a fantastic vacancy for a Spa Receptionist to join the team.
Purpose of Job
To provide a warm, professional, and welcoming experience for all spa guests while ensuring the smooth day-to-day operation of the spa reception area. The Spa Receptionist will manage guest bookings, assist with enquiries, and support the spa team in delivering a relaxing and luxurious experience in line with the high standards of Mount Juliet Estate.
Key Responsibilities
- Welcome guests to the spa in a friendly, professional, and courteous manner
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Manage spa bookings, appointments, and guest enquiries efficiently via phone, email, and in person
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Provide guests with information on spa treatments, facilities, products, and packages
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Handle guest check-ins and check-outs while processing payments accurately
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Maintain the presentation and cleanliness of the spa reception and retail area
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Ensure towels, robes, refreshments, and guest amenities are fully stocked and presented to a high standard
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Coordinate therapist schedules and communicate effectively with the wider spa team
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Respond promptly and professionally to guest requests, feedback, or concerns
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Promote spa services, retail products, and special offers where appropriate
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Follow all company procedures relating to health & safety, hygiene, and guest confidentiality
Desired Skills
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Excellent customer service and communication skills
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Professional, warm, and welcoming manner
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Strong organisational and multitasking abilities
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Attention to detail and high presentation standards
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Ability to work efficiently in a busy luxury hospitality environment
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Team player with a positive and proactive attitude
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Competent IT and telephone skills
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Previous experience in a spa, hotel, or hospitality reception role (preferred)
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Knowledge of spa booking systems (desirable)
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Passion for wellness, hospitality, and guest care
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Experience in luxury hospitality environments is an advantage
Benefits Include:
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Competitive Pay
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Employee Assistance Program
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International Hotel discounts
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Staff Meal
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Uniform
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Training & Continuous Professional Development
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Complimentary Health Club Access
Why Join our team?
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Be part of an award-winning, certified Best in Hospitality, globally recognized luxury hotel.
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Collaborate with a passionate and dynamic team dedicated to excellence.
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Enjoy competitive compensation, benefits, and opportunities for professional growth.
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Shape the future of an iconic brand while creating unforgettable guest experiences.
