Pownall & Hampson is a family-run business, established in the early 1930s. Our bedding manufacturing facility is based in Coolock, Dublin. Here we manufacture our own bedding brands which include Bedroom Couture, Neuhaus and Medibed. These brands are associated with quality and value throughout Ireland, UK, and Europe.
Pownall & Hampson have also partnered with some of the best recognized bedding brands, manufacturing a range of bedding products for Racing Green, Dreamworld, and Appletree.
Our expertise in production and experience in sales & marketing is renowned in the industry and we look forward to driving future growth in the business with the support of our valued partners, team and customers.
Hours: Full time 37.5hrs weekly Monday-Friday 9:30-5:30
Benefits:
- Company pension
- Free on site parking
- Employee discounts
- Mon-Fri working schedule
- Bike to Work
Key Responsibilities
Customer Service Administration
- Act as the first point of contact for customer enquiries via telephone and email.
- Process and manage customer orders accurately using the Intact system.
- Create new product and customer records as required.
- Maintain and update customer pricing and order information.
- Resolve customer queries and complaints professionally and efficiently.
- Liaise with customers regarding orders, deliveries and product availability.
- Build and maintain positive relationships with customers.
- Oversees day-to-day reception and front-of-house operations
Despatch Administration
- Prepare and process delivery documentation, dispatch notes and transport paperwork.
- Liaise with hauliers, couriers and customers regarding deliveries and collections.
- Coordinate daily despatch schedules with the warehouse and production teams.
- Monitor order status to ensure timely dispatch and delivery.
- Assist with stock checks and inventory administration as required.
- Update internal systems to maintain accurate despatch and order records.
- Work closely with Production Planning, Warehouse and Customer Service teams to ensure smooth operations.
General Duties
- Attend meetings and training sessions as required.
- Maintain accurate records and filing systems.
- Support other administrative functions within the business when required.
- Undertake any other reasonable duties associated with the role.
This job description is not exhaustive, and responsibilities may evolve to meet the needs of the business.
Essential Requirements
- Previous experience in a customer service and/or administrative role.
- Excellent communication skills with fluent spoken and written English.
- Strong organisational skills and attention to detail.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Ability to manage multiple tasks and prioritise workload effectively.
- Experience working with ERP systems; experience with Intact would be advantageous.
Personal Attributes
- Friendly, professional and customer-focused.
- Ability to work well under pressure in a fast-paced environment.
- Strong problem-solving skills and initiative.
- Excellent team player with the ability to work independently.
- Flexible and adaptable approach to work.
- Positive attitude and willingness to learn.
Benefits:
- Bike to work scheme
- Company pension
- Employee discount
- On-site parking
Work Location: In person
