Job Title: General Manager
Reporting to: Operations Director
Job Purpose
The General Manager has full responsibility for the leadership, performance, and day-to-day operation of a client site. This role ensures the delivery of exceptional food, service, and customer experience, while achieving strong financial performance and maintaining excellent client relationships.
You will lead and inspire your team to deliver operational excellence, drive commercial growth, and create a positive, high-performing culture aligned with company values.
Key Responsibilities & Accountabilities
Operational Leadership
- Take full ownership of the day-to-day operation of the site, ensuring all services are delivered to the highest standards.
- Ensure all contractual requirements and service level agreements are consistently met.
- Oversee all operational processes including rostering, stock management, ordering, and daily controls.
- Drive innovation in food and service to enhance the customer experience and differentiate the offer.
- Ensure company systems and processes are implemented effectively and adhered to by all team members.
Client & Relationship Management
- Build and maintain strong, professional relationships with the client and key stakeholders.
- Act as the primary point of contact for all client communication, feedback, and issue resolution.
- Lead regular client meetings and business reviews, providing insight on performance and improvement plans.
- Actively seek and respond to customer feedback to continuously improve the offer.
Finance
- Ensure the site delivers against agreed financial targets, managing costs effectively and taking timely action to address any variances.
- Monitor financial performance, identifying trends and implementing appropriate strategies to improve results where required.
- Ensure all team members understand and adhere to financial controls, with appropriate training and accountability in place.
- Prepare and present regular financial reports, providing clear insight into performance and outlining actions taken to achieve targets.
People Leadership & Development
- Lead, motivate, and develop a high-performing team, creating a positive and inclusive working environment.
- Oversee recruitment, onboarding, and retention of team members.
- Manage performance through regular coaching, feedback, and formal review processes.
- Handle employee relations matters in line with company policies, with support from the local HR team.
- Identify training and development needs and ensure appropriate plans are in place.
Health, Safety & Compliance
- Ensure full compliance with all health & safety and food safety legislation and company policies.
- Maintain up-to-date knowledge of HACCP and relevant safety standards.
- Promote a strong safety culture and ensure all team members adhere to procedures.
- Manage and report any risks, incidents, or maintenance issues in a timely manner.
General Responsibilities
- Take ownership of personal development and remain up to date with industry trends.
- Attend relevant training sessions and company meetings.
- Carry out any additional duties as required in line with the needs of the business.
Gather + Gather Ireland, part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Pay: €50,000.00 per year
Work Location: In person
