One of Ireland’s largest automotive retail groups with many dealerships in the Dublin area is now hiring a Service Advisor to join their team.
Please apply with your CV and an outline of your skills and experience to date.
About the role:
Based in Dublin 12 , fulltime onsite Monday to Friday, this role includes:
- Providing the end to end service of a customer vehicle service journey
§ Meeting and greeting all service customers
§ Scheduling customer vehicle service bookings by phone, email, walk-in
§ Determining workshop availability for service, maintenance and repair work
§ Maintaining up to date progress on each of your customer vehicles when undergoing service and/or repair,
§ Advising and agreeing with customers on additional work or costs
§ Handing the serviced vehicle over at the agreed day/time, explaining the work completed and processing payment.
- Liaising with other teams in the business, management, reception, sales, warranty, parts
- assisting with gathering customer service feedback
Skills and Experience
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at least 1 years’ experience in a similar role working in the Motor industry
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good communication, interpersonal and presentation skills (fluent written and spoken English)
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a working knowledge of ADP/Kerridge - further training can be provided
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proven experience in providing excellent service to front line customers
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ability to prioritise, multi-task, manage time effectively particularly at peak times
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a driving licence valid for Ireland
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Fully authorised to live and work in Ireland or hold a current visa/work permit
What We Can Offer You:
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Competitive Salary
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Contributory Pension Plan
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Staff Retail Discount Scheme
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Employee Assistance Programme
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22 days holidays
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Bonus structure
